Helping you maintain and grow your business through effective communications

Letters and leaflets

Create accessible and on-demand customer service with web generated communications

Your clients need access to online services around the clock and in many cases this means that you need to produce documents on demand. PlanetPress Suite can connect to any web system to enable client requests to be processed automatically in a format that suits your customer's preference - web PDF, email PDF or print.

In the example above, a new customer registers to online banking services by filling an e-form. The data gets sent instantly to PlanetPress Suite which then generates a confirmation web page with a specific customer number and related information.

The same data is used to generate a personalized letter sent to the client by regular mail, with:

• personalized salutation and address, including postal barcodes
• customer number
• personalized content confirming this customer's specific purchases and services subscriptions
• variable signature with this customer's account manager contact information
• personalized QR Code to link directly to this customer's personal page

Attached to the letter is a personalized leaflet still created with the same information gathered from the web and including:

• customer number and temporary unique PIN Number
• instruction for online login
• advertisement on services and products not purchased at this point by the customer
• current promotions
• localization of the nearest branch office for this customer

All this is achieved automatically with no human intervention, which means this service can be available 24/7, for the client's convenience.

Shipping documents

Reduce forms costs and automatically match labels to pick tickets!

Often companies print a pick ticket at the warehouse then have to re-enter the customer information into another system to generate a shipping label.

With PlanetPress Suite, the same data originally used to print the invoice is now also sent to the warehouse to print out a combined packing slip and shipping label, thus eliminating the error prone process of manually matching them up.

• increase shipping document workflow efficiency
• eliminate re-keying information to print shipping labels
• Print Pick Ticket and Shipping Label together on the same printer (even on the same page, at the same time)
• eliminate the need to manually match them up

Invoices

Maximise the value of your customer communications by creating multipurpose invoices

Capture data from virtually any sources and formats:

• Hosts (Unix, AS/400, Windows, etc.)
• Windows applications
• Databases
• Web submissions
• Etc

And repurpose it following the multiplying needs that arise as your business grows, without having to invest time and money into modifying existing applications or hardware.

Data can be reformatted in any number of ways. For example, include a remittance coupon on an invoice that didn't use to have one, or add barcodes with reference information. It is also possible to create conditional messages based on the content of an invoice to inform a customer of the inventory level or of a specific promotion. Vary terms and conditions or add specific user instructions based on items purchased. With PlanetPress Suite the possibilities are endless; invoices can contain variable graphics, barcodes, OMR lines, text or pages that are printed conditionally depending on information contained within the data stream.

In addition you can:

• generate an electronic version of your printed documents to digitally archive them. An index file can be generated for the search and retrieval of documents, or they can be automatically archived into a third party electronic document management (EDM) system
• easily integrate with a third party solution to pre-sort and cleanse mailing addresses as well as group multiple invoices to the same customer. This automated process may lead to very large savings on labor and mail costs
• use distributed print. For example, continue to print invoices in the data center or route the data to the mailroom on the first floor of the corporate office in another city for printing
• automatically send the invoices in the format best preferred by the recipients, whether by regular mail, email or fax

Transpromo invoices

Extend the reach of your business communications by turning invoices into advertising vehicles

Many companies send promotional inserts in the same envelops as their invoices. A good idea in theory, it very often is money out the window because they lack the ability to target specific offers to the appropriate audience, which for example, can result in clients receiving promo on items or services already purchased.

With PlanetPress Suite, it becomes easy with minimal set up and no changes to existing systems to send customers information that is relevant to their purchasing habits and history. It can go even further with targeted promotional messages conditionally appearing on the invoice itself, making sure to grab the recipient's attention and maximizing the use of white space.

A company's regular invoices are a goldmine of information that can be used to help build a better customer relationship and sell more. Based on the available data you can:

• include information on a product related to what was just purchased in order to drive additional revenue
• add specific user instructions based on line items found in the invoice
• add coupons or messages about related items or service contracts
• advertize promotions, clearance sales, new premises, new products and services, upgrades, all on the invoice itself, automatically and following purchasing habits, items listed, location or any aspect of the recipient's profile

It's proven, personalization sells! Targeted personalized communications translate into:

• 34% average response rate increase
• 25% order value increase
• 48% repeat orders / retention increase
• 35% response time decrease
• 32% revenue / profit increase