Thursday, 29 November 2018

Our latest blog posts – November 2018

3 characteristics of millennial consumers

Nearly half of B2B buyers are millennials. That’s why it makes sense for businesses to adapt their processes and communication methods to this particular target. But how do you meet the needs of millennials? How do you communicate with them? We’ll help you figure it out!
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7 facts about invoices and corporate accounts receivable

400 billion invoices are produced each year, whether in paper or electronic format. That makes these transactional documents one of the best vehicles for a company’s brand, but also for providing a good customer experience. Nonetheless, 90% of invoices around the world are still handled manually. Here are 7 facts about accounts receivable and invoices that show the value of optimizing your accounts receivable.
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E-commerce B2B and B2C: 5 key differences

The B2B e-commerce market should reach $1.2 trillion by 2021 in the United States. It even appears set to surpass the B2C market by the year 2025. This is a trend companies must consider, especially in the logistics and shipping industry. But how will it impact their processes and business? How can they integrate the differences into their work methods? Here are a few of the key differences between B2B and B2C customers, and a few ideas on how to take them into account!
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The importance of human technical support for the customer experience

Automation is one of the big changes brought about by digital transformation. Yet not everything can be automated . . . Remember that ultimately companies do business with customers, who are human beings with specific needs and expectations that technology cannot always fulfil. Let’s take a look at where human tech support is recommended and why it’s so important in today’s world.
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A step back in time: the origin of invoices and accounts receivable

Invoices are an essential part of any business, as they were in the past. And invoicing is vital to companies if they want to get paid and maintain their liquidity. If we take a look back in time, we realize that businesses have always relied on accounting processes. Invoices weren’t just invented yesterday—in fact, they’re even older than you think . . .
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