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#23230 - 04/28/09 09:32 AM duplex and tray selection
hartmank Offline
Junior Member

Registered: 11/27/02
Posts: 2
Loc: Sault Ste. Marie ON
Hello,

we have an HP 4015DN with 4 trays.

The trays are numbered as follows:

Tray 1 is the manual feeder.

Input/Output Status Capacity Size Type
Tray 2 OK 500 Sheets LETTER PLAIN
Tray 3 OK 500 Sheets A4 LIGHT 60-75 G/M2
Tray 4 OK 500 Sheets LETTER LABELS
Tray 5 OK 500 Sheets LEGAL PLAIN


the issue I am having is that I cannot get the pages to duplex at all, and I cannot get the printer to select the proper trays. They always come out of tray 2 (plain paper tray). For example I cannot get my sheet of labels to pull from tray 4, it always pulls from tray 2.

I will post my ppd file if required.

Thanks for the help.

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#23231 - 04/28/09 09:45 AM Re: duplex and tray selection
Raphael Lalonde Lefebvre Offline
OL Expert

Registered: 10/14/05
Posts: 4947
Loc: Objectif Lune Montreal
hartmank,

A couple of things to try:

- Does either of them works if you try them alone? In other words, does duplex without tray calls, or tray calls without duplex works fine? Try both features with a new blank form with just two pages with a box on them, and nothing else.

- Have you tried using media selections instead of tray calls? On some printers, this works better.

- Are you sending directly to the printer, or are you using a RIP? (Such as a Fiery, Creo, etc...)

- Have you tried both Printer Centric and Optimized PostScript? Try printing using both modes, see if that makes a difference.

- Did you make sure the ppd you are using is the correct one for the printer? Have you tried the default ppd?

Let us know the results of these tests!

Regards,
Rapha

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