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#54456 - 01/11/17 02:24 PM PP image error
Lee Conway Offline
OL Newbie

Registered: 02/26/14
Posts: 4
Loc: Tallahassee, Fl
Experiencing an issue using PP image connector. No PDF is being generated. When processed using a Printer Queue output, the PS file is able to be distilled perfectly. I found the below error in the Service Console. Can someone help me understand the proper corrective action??

%%[Error: undefined; OffendingCommand: setdistillerparams; ErrorInfo: CalCMYKProfile U.S. Web Coated (SWOP) v2]%%

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#54495 - 01/26/17 10:00 AM Re: PP image error [Re: Lee Conway]
Benoit Potvin Offline
OL Expert

Registered: 01/02/08
Posts: 483
Loc: Montréal, Canada
Hi,

According to https://www.prepressure.com/postscript/troubleshooting/errors/setdistillerparams, this could be due to a corrupted or damaged ICC-profile. You may want to try the suggested solutions, which I'm reproducing here:

Quote:

A fairly ‘popular’ PostScript error in Distiller is %%[ Error: undefined; OffendingCommand: setdistillerparams; ErrorInfo: CalCMYKProfile U.S. Web Coated (SWOP) v2 ]%%. This error is caused by the color management settings and files of Acrobat.

  • One possible solution is to go to the menu option Acrobat Distiller 5.0 – Settings – Job Options (ebook, print etc) – Color and then set the ‘Color Management Policies’ box to ‘Leave Color Unchanged’.
  • Here is another procedure to fix this problem when it is caused by the color profile ‘U.S. Web Coated (SWOP) v2’ has gone missing.
    • On the Adobe web site to the ‘ICC profiles for Windows‘ page and grab ‘Adobe ICC profiles’.
    • Click Proceed to download and then Download Now
    • Extract the ZIP file and go to Adobe ICC Profiles (end-user)\CMYK Profiles
    • Right click ‘USWebCoatedSWOP.icc’ and click Install Profile. This should fix the problem.



Hope this helps!
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