Topic Options
#55593 - 01/04/18 06:52 AM Envelope Now Crashing when PDF selected.
Oddjob Offline
OL Newbie

Registered: 01/04/18
Posts: 1
The application starts up ok.

The error always shows up when either creating a new project, Printing or modifying a project.

On Create a project, it allows selection of Hardware, selection of fold type, allows the browse button to be selected and then navigate to the selected file.

once open button is selected, the PPEnvNOW Error box appears. with the below data in the problem description.

Problem Event Name: APPCRASH
Application Name: PPEnvNow.exe
Application Version: 1.1.5.5904
Application Timestamp: 4e494013
Fault Module Name: rtl140.bpl
Fault Module Version: 14.0.3593.25826
Fault Module Timestamp: 4aef9662
Exception Code: c0000005
Exception Offset: 00010b5c
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 2057
Additional Information 1: 0e0f
Additional Information 2: 0e0f66b247d53c5bd019a61e4768c1ce
Additional Information 3: 6bfe
Additional Information 4: 6bfe35ca229ccc712914e2159b3233c4

I have tried re-installing and repairing.

The Laptop it is installed on is a Dell Latitude E7470
Windows 7 Enterprise - Service Pack 1 64 bit. This has a corporate image installed :-(

I have full admin Rights.

In addition, I also have Planet press Suite 7 installed on the same laptop which works OK. (Could there be a clash causing the issue)

Any ideas?

Regards

Top
#55600 - 01/05/18 01:09 PM Re: Envelope Now Crashing when PDF selected. [Re: Oddjob]
Raphael Lalonde Lefebvre Online   content
OL Expert

Registered: 10/14/05
Posts: 4917
Loc: Objectif Lune Montreal
Hi Oddjob,

It's going to be very difficult to troubleshoot this over the newsgroup, we need to have someone connect to your machine to take a look. Therefore, I recommend calling our Technical Support, and they will be able to assist you with this issue.

Regards,
Raphaƫl Lalonde-Lefebvre

Top