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#47811 - 05/08/14 02:25 PM PSM7 Launch Error: failed to initialize Normalizer
MikeV Offline
OL Newbie

Registered: 05/08/14
Posts: 1
Loc: California
'Not sure why all of a sudden I cannot launch my install of PSM7. I receive an error message:

"Failed to initialize the Normalizer component. Error Code: normParameterError

Please advise

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#47821 - 05/08/14 04:30 PM Re: PSM7 Launch Error: failed to initialize Normalizer [Re: MikeV]
Raphael Lalonde Lefebvre Offline
OL Expert

Registered: 10/14/05
Posts: 4947
Loc: Objectif Lune Montreal
Hi MikeV,

This is an error you get when trying to open PrintShop Mail? Have you tried doing a Repair or to reinstall the software? You could try that.

Also, do you have a default printer configured on your machine? Normally, you should, but if for some reason you don't, then you need to have a printer set as a default printer on your system. Otherwise, the application won't work. This may be something you could double-check as well.

Regards,
Raphaël Lalonde Lefebvre

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#49057 - 08/16/14 09:37 AM Re: PSM7 Launch Error: failed to initialize Normalizer [Re: MikeV]
Heinz Offline
OL Newbie

Registered: 08/16/14
Posts: 2
Loc: Schweiz
Hi
I've got exactly the same issue with PSM.
When trying to start I get "Failed to initialize the Normalizer component. An unexpected error occurred." and I can only press OK.
PSM doesn't start?

Any ideas?

Regards Heinz

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#49060 - 08/18/14 10:27 AM Re: PSM7 Launch Error: failed to initialize Normalizer [Re: MikeV]
Raphael Lalonde Lefebvre Offline
OL Expert

Registered: 10/14/05
Posts: 4947
Loc: Objectif Lune Montreal
Hi Heinz,

Did you check the two things I have suggested in my previous post? To try doing a Repair, and make sure you have a default printer?

Regards,
Raphaël Lalonde Lefebvre

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#49098 - 08/20/14 02:40 PM Re: PSM7 Launch Error: failed to initialize Normalizer [Re: MikeV]
Heinz Offline
OL Newbie

Registered: 08/16/14
Posts: 2
Loc: Schweiz
Hi Raphael

Yes, I tried to do repair as well as completely removed and reinstalled PSM.
I also have a default printer specified but still the same issue!

Regards Heinz

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#50044 - 11/06/14 09:03 AM Re: PSM7 Launch Error: failed to initialize Normalizer [Re: MikeV]
Ralf Gebhard Offline
OL Newbie

Registered: 11/06/14
Posts: 2
Loc: Germany
Are there any News about this issue?

After running PSM 7.2.4 for a while on a Win8.1 machine it stopped working (I know Win8 isn't suppoerted).

Even complete reinstallation (and a nanual registry clean) didn't solve that issue, currently I'm running PSM in a VM (Win7).

Btw: during Setup that error message occurs, too.

regards,

Ralf Gebhard

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