Topic Options
#53179 - 03/15/16 12:44 PM Unhandled Exception
Stephen577 Offline
OL Newbie

Registered: 03/15/16
Posts: 1
We have 2 identical workstations running 7.2.5 build 8860. Over the past 3 days both workstations have been experiencing sluggish behavior opening and working on PSM variable (files reside on a server) postcards to the point that an error is thrown and requires rebooting.

The error is EXCEPTION_ACCESS_VIOLATION reading from 0x271DD000 Exception Code 0xC000005

Nothing new has been installed on these machines in months.
I turned off all Anti-Virus and local Firewall for testing to see if they could be all of a sudden getting in the way.

If anyone has any other ideas I'd love to hear them. We have not upgraded to 7.2.6 and I was wondering if we should.

Thank you.

Top
#53205 - 03/17/16 12:18 PM Re: Unhandled Exception [Re: Stephen577]
Sander vd Berg Offline
OL Expert

Registered: 06/10/08
Posts: 191
Loc: Objectif Lune NL
I assume you're getting an error dialog with a stack trace? That stack trace might tell us something, the error by itself is not enough to go on. That said, for a problem like this you should probably contact our support team.

Top