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#53299 - 04/10/16 10:56 PM Windows Server 2012 dongle not showing
Yoonsu Offline
OL Newbie

Registered: 04/10/16
Posts: 1
Hi.
PSM and Dongle installation are successful done.
and PSM is working well in the Windows Server2012 R2.
But PSM dongle is not showing via remote desktop.
Dongle connected in Server but if i start PSM in the client PC via remote desktop, dongle doesn't work.
What should i do?

Regards,
Yoonsu

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#53301 - 04/11/16 08:05 AM Re: Windows Server 2012 dongle not showing [Re: Yoonsu]
Tina Offline
OL Newbie

Registered: 12/15/10
Posts: 22
Loc: Chicago, IL USA
If you do not own a multi-user license of PSM the dongle can only be used as a single user license. It will not work through remote desktop. FYI: A multi-user license works if all users are on the same subnet. Please open a support call at 866-348-5863 for more details.

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#53302 - 04/11/16 11:48 AM Re: Windows Server 2012 dongle not showing [Re: Yoonsu]
RobertOtis Offline
OL User

Registered: 08/26/13
Posts: 82
Loc: Montreal,Quebec
Yoonsu,

This is a Know issue, you cannot see the dongle while being connected via remote desktop.

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#53309 - 04/12/16 10:15 AM Re: Windows Server 2012 dongle not showing [Re: Yoonsu]
Evelyne Lachance
Unregistered


Robert, it's not as much a "known issue" as it is a desired behaviour. As Tina notes, the dongle permits a single user license, which is why it does not work in Remote Desktop. This is by design, and will not be changed.

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