Topic Options
#56882 - 03/26/19 05:46 AM EMail support - is anyone answering emails ?
Badger19 Offline
OL Newbie

Registered: 10/24/08
Posts: 5
Loc: Rugby, UK
HI, have emailed twice to these addresses, OL UK Support <support@uk.objectiflune.com> and OL FR Support <support@fr.objectiflune.com> and have had no replies. Are these still valid for support queries ? Thanks Paul Baynton

Top
#56883 - 03/26/19 09:26 AM Re: EMail support - is anyone answering emails ? [Re: Badger19]
Raphael Lalonde Lefebvre Offline
OL Expert

Registered: 10/14/05
Posts: 4953
Loc: Objectif Lune Montreal
Hi Badger19,

I would suggest that you go through the official channels through the web page as opposed to sending direct emails. Go to this URL:

http://www.objectiflune.com/en/products

Choose your product, and then click "Report an issue". Fill the information it asks for, and it should then open a support ticket. You'll get contacted by whoever the ticket is assigned to.

Regards,
Raphaƫl Lalonde-Lefebvre

Top
#56888 - 03/26/19 12:10 PM Re: EMail support - is anyone answering emails ? [Re: Raphael Lalonde Lefebvre]
Badger19 Offline
OL Newbie

Registered: 10/24/08
Posts: 5
Loc: Rugby, UK
Thanks Raphael, long story but now have been in touch with Rod in Support who was great in helping me. They had been trying to contact me but the emails to my work were not getting through. All sorted now and my PSM issue has been sorted also !!

Thanks for your reply . Regards.

Top