Famhost Modem

Posted by: Rick J

Famhost Modem - 03/03/14 04:38 PM

I am currently having an issue with the modem/famhost site sending multiple files every time it send data. All 5 data files are different sizes. The customer is printing a 5 page document then they are checking the pidget and 5 files come to the server every time. Just wondering if you have any ideas why - it used to work (one pgc file) when we 1st implemented the process.
Posted by: Philippe F.

Re: Famhost Modem - 03/03/14 04:47 PM

Sounds like the customer is now checking the pidget for every single page instead of checking it only once for the entire document (which I presume is how the workflow was originally built).

Double-check with your customer and make sure they only tick the pidget once, when they actually want to upload the file to the modem.
Posted by: Rick J

Re: Famhost Modem - 04/07/14 01:12 PM

it was a setting that was changed in the modem that famhost had to change.