Adobe Distiller Error in Fax process

Posted by: bspringman

Adobe Distiller Error in Fax process - 07/21/05 10:55 AM

I am having a problem with a small number of our faxes. The majority work without issues, but I have a handfull that are failing in Adobe Distiller. I have not been able to schedule the upgrade to Ver. 4.2 yet so I am running 4.1.

PlanetPress Watch Ver. 4.1.2.1578
PlanetPress Fax: Ver. 4.1.2.1578

Fax Log:

INFO : Processing incoming job: job8BD53237.ps
DEBUG: Rip job job8BD53237.ps to create PFI and TIF files
DEBUG: Rip job job8BD53237.ps to create PFI and TIF files
ERROR: F2007 : Error processing job: F2009 : Error while processing PostScript, no tiff files created.; moving job to error folder

--------------------------------------
Acrobat Distiller 6.0 Ver. 6.0.1 Log:

%%[ Error: undefined; OffendingCommand: get ]%%

Stack:
/PageCount
-dict-
-file-


%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

Any sugestions on where to start looking would be greatly appreciated.

Thanks
Posted by: Anonymous

Re: Adobe Distiller Error in Fax process - 07/21/05 03:21 PM

These issues are caused by the postscript rip not being able to resolve the postscript job. Ripping with Distiller will not work on these files , because there is some code added to produce the tiff pages.

The kind of errors you are reporting has been reduced greatly by upgrading to v4.2.

Please perform the update and re-compile your documents.

Thanks
Posted by: bspringman

Re: Adobe Distiller Error in Fax process - 07/27/05 03:34 PM

I have performed the upgrade to v4.2 and recompiled the contract form and I am still getting the below error in the distiller.

Start Time: Wednesday, July 27, 2005 at 2:24 PM
Source: job94B0B28.ps
Destination: C:\Program Files\PlanetPress Suite 4\PlanetPress Fax\error\job94B0B28.pdf
Adobe PDF Settings: C:\Documents and Settings\All Users\Documents\Adobe PDF 6.0\Settings\Press Quality(2).joboptions
%%[ Error: undefined; OffendingCommand: get ]%%

Stack:
/PageCount
-dict-
-file-


%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%
Distill Time: 0 seconds (00:00:00)
**** End of Job ****

Is there anything in general about the document I should be looking for? It appears to be a single document that is failing.

Thanks.
Posted by: Anonymous

Re: Adobe Distiller Error in Fax process - 07/27/05 03:49 PM

Please open an issue by clicking on the button on the left side of this page. You will then be able to forward your PlanetPress Watch process and the PlanetPress document. One of our document specialists will be able to assist you.

Thanks