Error while using StatusPageX program

Posted by: JimmY@Planet

Error while using StatusPageX program - 05/04/06 04:23 AM

Hi,

I was trying to get my Printer (Lexmark T632) magic no. using StatusPageX.exe program. Whenever i execute the program, it will return an error message "Null Remote Address". What does that mean?
Posted by: cosimo

Re: Error while using StatusPageX program - 05/04/06 02:43 PM

Hi,

Have you tried printing the Staus Page directly from PlanetPress?
If you tried it from PlanetPress and it doesn't work, verify that you have the latest version of the software and the latest printer's firmware.
If you still have problem, please "Report an Issue" and we will assist you internally.

Thanks
Cosimo
Team OL
Posted by: cosimo

Re: Error while using StatusPageX program - 05/05/06 08:40 AM

Hi,

The reason you are getting this error is probably because there is no web connection or a firewall is preventing the application from printing the status page.
Therefore we have made a change to the StatusPageX.exe program on the web. It informs the end-user if no Web connection is available or if a firewall is preventing the application from downloading the latest version of the status page.

Thanks
Cosimo