PDF Splitter: Interface not supported

Posted by: Jonna

PDF Splitter: Interface not supported - 03/05/21 05:14 AM

Hi,

Currently I have a workflow for generating Invoices(with self replicating process). The process is as below:

- Capture the data folder
- Generate customer copy and send it to a temp folder
- Capture the temp folder and to a PDF splitter to split those with an overflow content
- Generate the PDF with filenaming acctno_invoiceno_counter
- Then generate account copy follow by Collection copy with the same process above and append each copy with the same filename

The problem is we are sometimes encountering that the PDF files doesn't generate which seems it was hung or stuck and in order to finished the whole batch we need to stop and start the PP services and reprocess all the data. No anti virus was running on the PC.

Can help to advise on this?

Below are the error from logs:


INFO : 16:46:03.843 [0034] File captured : C:\ProgramData\Objectif Lune\PlanetPress Workflow 8\PlanetPress Watch\Spool\2.tmp\job0109KODF2XPA3C33D9DC880.dat, size: 315485 bytes
INFO : 16:46:03.843 [0034] Plugin Folder Capture completed successfully - 4:46:03 PM (elapsed time: 00:00:00.000)

ERROR: 16:46:03.905 [0035] W3001 : Error while executing plugin: Interface not supported
ERROR: 16:46:03.905 [0035] PDF Splitter: W1603 : Plugin failed - 4:46:03 PM (elapsed time: 00:00:00.062)

ERROR: 16:46:03.905 [0036] W3001 : Error while executing plugin: W3002 : Job file does not exist:
ERROR: 16:46:03.905 [0036] Send To Folder: W1603 : Plugin failed - 4:46:03 PM (elapsed time: 00:00:00.000)

INFO : 16:46:03.905 [0037] Source is metadata.
INFO : 16:46:03.937 [0037] Template: TaxInvoice_Acct_Template_V1.OL-template.
INFO : 16:46:03.937 [0037] Job preset: Invoice V1 Output.OL-jobpreset.
INFO : 16:46:03.952 [0037] Output preset: Invoice V1.OL-outputpreset.
INFO : 16:46:09.468 [0037] Output created and stored in file "vger3D9DED4E.dat"
ERROR: 16:46:09.484 [0037] W3001 : Error while executing plugin: Object is not connected to server
ERROR: 16:46:09.484 [0037] All in One: W1603 : Plugin failed - 4:46:09 PM (elapsed time: 00:00:05.579)

INFO : 16:46:09.484 [0043] File sent : E:\Temp\ToSplit\11181_200332464.pdf, size: 316904 bytes
INFO : 16:46:09.484 [0043] Plugin Send To Folder completed successfully - 4:46:09 PM (elapsed time: 00:00:00.000)

INFO : 16:46:09.499 [0044] File captured : C:\ProgramData\Objectif Lune\PlanetPress Workflow 8\PlanetPress Watch\Spool\2.tmp\job0109KODF2XPA3C23D9DC880.dat, size: 316904 bytes
INFO : 16:46:09.499 [0044] Plugin Folder Capture completed successfully - 4:46:09 PM (elapsed time: 00:00:00.015)

ERROR: 16:46:09.499 [0045] W3001 : Error while executing plugin: CoInitialize has not been called
ERROR: 16:46:09.499 [0045] PDF Splitter: W1603 : Plugin failed - 4:46:09 PM (elapsed time: 00:00:00.000)

ERROR: 16:46:09.499 [0046] W3001 : Error while executing plugin: W3002 : Job file does not exist:
ERROR: 16:46:09.499 [0046] Send To Folder: W1603 : Plugin failed - 4:46:09 PM (elapsed time: 00:00:00.000)

Looking forward for a response and help as we encountered it maybe once or twice a week.

Thanks and Regards,
Jonna
Posted by: Jean-C├ędric

Re: PDF Splitter: Interface not supported - 03/05/21 04:23 PM

The error you get a very weird for that plugin. It wouldn't surprise me that some kind of corruption takes places.

I suggest you open a technical support ticket so one of our technician can look into this.
Posted by: Philippe F.

Re: PDF Splitter: Interface not supported - 03/06/21 07:28 AM

Jonna,

You are posting in the wrong Forum. This one is for PlanetPress Suite. You should be posting in the OL Connect forum.
Posted by: Jonna

Re: PDF Splitter: Interface not supported - 03/08/21 10:24 PM

Thank You Jean for your response. Appreciate it.
Posted by: Jonna

Re: PDF Splitter: Interface not supported - 03/08/21 10:25 PM

oh my bad, apologize and thank you for reminding Philippe.