Error creating Temp File

Posted by: Duane Sellers

Error creating Temp File - 12/21/17 04:25 PM

The last 3 days this has appeared in the Image logs and Planet Press Watch and Image has stopped working. The resolution was to reboot the Planet Press server and it will work fine for a while. Then back to the error and the issue.
any idea why? The file folder that it is distilling the PDF to is local, not networked. Not sure where the Temp File resides on the local machine.

DEBUG: Error creating temp file: (267) The directory name is invalid.
DEBUG:
ERROR: I1007 : Error while converting to PDF : Error converting file: Error getting a temporary file.
ERROR: I1005 : Error while processing job; moving file to error folder: 34D7428.ps
Posted by: Jean-Cédric

Re: Error creating Temp File - 12/22/17 06:13 PM

This is an issue when the Alambic.exe (PPAlambic) instance gets corrupted in memory. Once that happens, any other PDF process through that instance will give the same error. It needs to be killed (thus, working after a reboot).

The file that were sent in the error folder of PlanetPress Image (C:\ProgramData\Objectif Lune\PlanetPress Suite 7\PlanetPress Image\error) can now be drop back in the In folder of PlanetPress Image (C:\ProgramData\Objectif Lune\PlanetPress Suite 7\PlanetPress Image\In) and should process normally.

If that happens often, I suggest you open a technical support call at 1-866-348-5863 or through our website.
Posted by: Duane Sellers

Re: Error creating Temp File - 12/27/17 12:49 PM

Thanks Jean. I reconfigured the network printer ports that feed into the PP processes and that seemed to have solved the issue. This happen after a Windows 10 update Dec 12. Not sure what went south with the ports, but all seems to be well currently.
Posted by: Duane Sellers

Re: Error creating Temp File - 01/03/18 06:19 PM

@jean-Cedric
Jean, i have had 2 clients report this issue in the last 3 weeks. Both since a Windows 10 Update. Do you know of anything that is being experienced because of the latest update.???
Posted by: Jean-Cédric

Re: Error creating Temp File - 01/03/18 06:23 PM

We seem to see that error with customer who has migrate to a Windows 10 machine or done an upgrade on it.
We are still investigating.
We will keep you posted on this.
Posted by: Duane Sellers

Re: Error creating Temp File - 01/04/18 01:18 PM

thank you
Posted by: Martijn

Re: Error creating Temp File - 02/14/18 11:47 PM

Afternoon
Has there been any progress regarding this issue? I am also getting the same error.

Error while converting to PDF : Error converting file: Error getting a temporary file
Posted by: Duane Sellers

Re: Error creating Temp File - 02/15/18 11:54 AM

Martin, the latest i have been able to get out of OL support are these 2 things.

1) Limit the # of Alambics that are able to run (Preferences,Messenger). That helped a little, but not much.

2) Set a Dos Run Plugin right before any PDF Image creation objectin the process tree and have it run the following command.

taskkill /f /im ppalmbic.exe

That seems to have done the trick. Although it does generate(at least on my system) a few Recoverable errors. I get a few Alambic Crash errors, but they are flagged as recoverable and the Alambic restarts and completes the job.
Posted by: Yannick Fortin

Re: Error creating Temp File - 03/08/18 01:53 PM

You guys are funny. ;-)

The problem has been traced to the DiskCleanup scheduled task. It is supposed to clean up files and folders from the Temp folders (user and system) that are not in use and that are at least 7 days old (by default; the value is configurable).

For some reason, some installs of Windows 10 1709 (Fall Creators Update), but not all of them, delete everything immediately, causing ppalmbic.exe to lose its temp folder, which it (wrongly) assumes is always there.

The taskkill trick works because it triggers a restart of the ppalmbic.exe process, thus recreating its temp folder.

As of this writing, we don't know what introduced this new behavior in Windows 10 1709 or why it only happens on some systems and others not.

However, the problem is fixed in the coming release of Connect. A patch should also be made available shortly for both PlanetPress 7.6 and Connect 1.7/1.8.
Posted by: gfischer

Re: Error creating Temp File - 04/08/19 11:49 PM

We are getting this exact error suddenly. How do I determine if we have received this patch? We currently have version 7.6.2.9999. When I run update client, says no new updates.

The system is running Windows 10 1803 and started suddenly when running 1703 a week ago, so I updated to 1803 and its still an issue. Randomly our system stops sending emails and we get the same error in logs:
Error creating temp file: (267) The directory name is invalid.

A reboot will clear it up for a short time, maybe a day. I doubt its a permissions issue since a reboot resolved the problem temporarily. But the perms are correct regardless.

I tried disabling the task for DiskCleanup, still have the problem.

I appreciate any help,
Greg
Posted by: Duane Sellers

Re: Error creating Temp File - 04/09/19 08:45 AM

Greg. Look at the version of the file ppalmbic.exe. It is in
C:\Program Files (x86)\Common Files\Objectif Lune\PlanetPress Suite 7\PSRIP
it should be 3.4.3.42. If it is NOT, then you do not have the patch for the fix for this issue.
please email me privately and i can give you the file that i have.
sellersdp1@gmail.com
Posted by: gfischer

Re: Error creating Temp File - 04/09/19 03:38 PM

Duane, Thank you so much for the quick reply and help on this! So yeah, we've got 3.4.0.42. I'll email you directly.
Posted by: Fred Morgan

Re: Error creating Temp File - 05/28/19 10:09 AM

We need this as well - I sent an email to your account, but it says you aren't available till mid June, is there any way to get it sooner?

Thanks
Posted by: Yannick Fortin

Re: Error creating Temp File - 06/03/19 12:10 PM

To all,

We are currently reviewing the issue to see whether the fix needs to be more largely distributed and, if so, how to proceed.

In the mean time, for those of you who need it, please contact Support and mention you need the patched Alambic from TS-3585.

Note that the fix is also officially available in Connect Workflow 2018.1.
Posted by: Cragarry

Re: Error creating Temp File - 08/07/19 03:25 PM

We just ran into this error message and are trying to fix it. The only difference is that PP is running on a 2012 server.
Posted by: Raphael Lalonde Lefebvre

Re: Error creating Temp File - 08/13/19 09:22 AM

Originally Posted By: Cragarry
We just ran into this error message and are trying to fix it. The only difference is that PP is running on a 2012 server.


Since it's not Windows 10, it could be a different issue. I suggest that you contact Technical Support, and have them troubleshoot the issue with you, if you haven't already done so.
Posted by: Duane Sellers

Re: Error creating Temp File - 08/15/19 09:52 AM

Cragarry, are you still having this issue? has support helped you?
Let me know if you still need help on this. Sorry for the late reply, i have been off line for about 10 days!
Posted by: Mark Francisco

Re: Error creating Temp File - 12/13/19 10:02 AM

How can download the updated version of ppalmbic? We currently have 3.4.0.42
we encountered missing temp folder problem in early 2019 and used the pskill workaround as suggested in another thread, and I would like to install the fixed version of ppalmbic and remove the pskill workaround.
Posted by: Duane Sellers

Re: Error creating Temp File - 12/13/19 10:38 AM

Mark, please send me a private email at sellersdp1@gmail.com and i will give you a link to the file.
Posted by: Yannick Fortin

Re: Error creating Temp File - 12/13/19 11:41 AM

Please open a ticket with our Technical Support people and a technician will kindly send it to you.
Posted by: dvbsf

Re: Error creating Temp File - 07/06/21 12:40 PM

Yannic,

Can you tell me the location where the temp file needs to be. I just ran disk cleanup and this occurred. I am not running Windows 10, I am Running Windows Server 2016 and PPress 7.6.2.9999
Posted by: Duane Sellers

Re: Error creating Temp File - 07/06/21 01:25 PM

DVBSF: Look at the version of the file ppalmbic.exe. It is in
C:\Program Files (x86)\Common Files\Objectif Lune\PlanetPress Suite 7\PSRIP
it should be 3.4.3.42. If it is NOT, then you do not have the patch for the fix for this issue. This patch fixes a very specific issue with the process getting corrupted and not being able to create PDF's because of the corruption.
please email me privately and i can give you the file that i have.
sellersdp1@gmail.com
Posted by: dvbsf

Re: Error creating Temp File - 07/06/21 02:19 PM

I really appreciate the offer.
I submitted a ticket with ObjectifLune if I should be getting updates, I think I should be getting them from them.
Thank you Duane