Email Automation Not Sending Out Emails

Posted by: Damita

Email Automation Not Sending Out Emails - 02/12/19 05:12 PM


We’ve created a workflow that would take a data file and split the file out by “agent_email” field into separate files and then next steps send the emails out to the agents.

The send Mail automation doesn’t send the emails out. I’ve reviewed the log and the workflow is splitting the files properly, however I am not sure why the files are not being emailed out.

This is the last line in the ppw.log “WPROC: Damita - Email File Split (thread id: 9724) complete - 16:03:18 (elapsed time: 00:00:10:119)”

The steps we are using are:
• Folder Capture
• Create Metadata plugin, set to Passthough
• Metadata Fields Management, (Add field “adgent_email) in level Data page
• Rename
• Send Email

I am trying to figure out what I’ve missed and why the various emails are not being sent out.
Posted by: Jean-Cédric

Re: Email Automation Not Sending Out Emails - 02/12/19 05:25 PM

Without seeing the rest of the logs, it is kind of hard to figure it out. Can you send me a private message and i will look into your logs...or you can open a technical support ticket on our website, and a technician will assist you.

If there are no error in the mailing process, it could be that your mail server is the culprit...again, without the logs, it could be many things...;)