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#17405 - 08/12/04 12:20 PM Planet Press Fax (Windows Event Viewer Error)
NSPI Offline
Junior Member

Registered: 08/12/04
Posts: 5
Planet Press Fax Version: 4.0.42.1506

Fax Service: Windows Fax

Question: I am able to send a fax succesfully but I get the following error in the Windows Event Viewer each time:

Event Type: Error
Event Source: PPFax
Event Category: (5)
Event ID: 0
Date: 8/11/2004
Time: 12:54:00 PM
User: N/A
Computer: EMAFAX01
Description:
The description for Event ID ( 0 ) in Source ( PPFax ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: Error processing job: Cannot create file C:\Program Files\PlanetPress Suite 4\PlanetPress Fax\InQueue\0ZISOWN5AUMZQ00\FAX0.TIF; moving job to error folder.

The following is the log entry from Planet Press Fax:

START: 2004/08/11 12:53:36 PM
INFO : PlanetPress Fax v4.0.42.1506
INFO : Host: EMAFAX01; User: purch
INFO : Serial number: CA03I-403079-5878; Activation code: 0000-403079-6D30-B143-B9C6-B375
INFO : Jaws driver loaded
INFO : PlanetPress Fax has started

DEBUG: Found 2 fax jobs waiting
INFO : Processing incoming job: ppf0ZISOWN5AG90V0B389CA04.ps
DEBUG: Rip job ppf0ZISOWN5AG90V0B389CA04.ps to create PFI and TIF files
DEBUG: File C:\Program Files\PlanetPress Suite 4\PlanetPress Fax\In\ppf0ZISOWN5AG90V0B389CA04.ps ripped successfully
DEBUG: Parsing PFI file C:\Program Files\PlanetPress Suite 4\PlanetPress Fax\InQueue\0ZISOWN5AUMZQ00\ppf389C997.ps.PFI...
DEBUG: Job contains 1 faxes
DEBUG: Concatenating TIFF files...
DEBUG: Sending jobs to Windows Fax Service...
DEBUG: Normalized number : 94286114
INFO : Fax successfully queued to 94286114
DEBUG: Removing PS and PFI file...
DEBUG: All done.
INFO : Processing incoming job: ppf0ZISOWN5AG90V0C389CA04.ps
DEBUG: Rip job ppf0ZISOWN5AG90V0C389CA04.ps to create PFI and TIF files
DEBUG: File C:\Program Files\PlanetPress Suite 4\PlanetPress Fax\In\ppf0ZISOWN5AG90V0C389CA04.ps ripped successfully
DEBUG: Parsing PFI file C:\Program Files\PlanetPress Suite 4\PlanetPress Fax\InQueue\0ZISOWN5D9ZML01\ppf389C9C6.ps.PFI...
DEBUG: Job contains 2 faxes
DEBUG: Concatenating TIFF files...
ERROR: Error processing job: Cannot create file C:\Program Files\PlanetPress Suite 4\PlanetPress Fax\InQueue\0ZISOWN5AUMZQ00\FAX0.TIF; moving job to error folder
DEBUG: Found 1 fax jobs waiting
INFO : Processing incoming job: ppf0ZISOWNSK06SF0E397483E.ps
DEBUG: Rip job ppf0ZISOWNSK06SF0E397483E.ps to create PFI and TIF files
DEBUG: File C:\Program Files\PlanetPress Suite 4\PlanetPress Fax\In\ppf0ZISOWNSK06SF0E397483E.ps ripped successfully
DEBUG: Parsing PFI file C:\Program Files\PlanetPress Suite 4\PlanetPress Fax\InQueue\0ZISOWNSKG6G302\ppf3973801.ps.PFI...
DEBUG: Job contains 1 faxes
DEBUG: Concatenating TIFF files...
DEBUG: Sending jobs to Windows Fax Service...
DEBUG: Normalized number : 94286114
INFO : Fax successfully queued to 94286114
DEBUG: Removing PS and PFI file...
DEBUG: All done.
DEBUG: Found 1 fax jobs waiting
INFO : Processing incoming job: ppf0ZISOWNSWSGVN103977CFA.ps
DEBUG: Rip job ppf0ZISOWNSWSGVN103977CFA.ps to create PFI and TIF files
ERROR: Error processing job: Error while processing PostScript, no tiff files created.; moving job to error folder
DEBUG: Found 1 fax jobs waiting
INFO : Processing incoming job: ppf0ZISOWNY26MV41239A79A0.ps
DEBUG: Rip job ppf0ZISOWNY26MV41239A79A0.ps to create PFI and TIF files
DEBUG: File C:\Program Files\PlanetPress Suite 4\PlanetPress Fax\In\ppf0ZISOWNY26MV41239A79A0.ps ripped successfully
DEBUG: Parsing PFI file C:\Program Files\PlanetPress Suite 4\PlanetPress Fax\InQueue\0ZISOWNY2W7FB04\ppf39A778C.ps.PFI...
DEBUG: Job contains 1 faxes
DEBUG: Concatenating TIFF files...
DEBUG: Sending jobs to Windows Fax Service...
DEBUG: Normalized number : 94286114
INFO : Fax successfully queued to 94286114
DEBUG: Removing PS and PFI file...
DEBUG: All done.


Can anyone give me some direction? The faxes sent fine....

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#17406 - 08/13/04 11:38 AM Re: Planet Press Fax (Windows Event Viewer Error)
Anonymous
Unregistered


There is a new version of PlanetPress fax out today. I would suggest downloading it and trying again.

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#17407 - 08/18/04 04:30 PM Re: Planet Press Fax (Windows Event Viewer Error)
SeynabouD Offline
Member

Registered: 06/30/04
Posts: 99
Loc: Montreal
Hi

This bug was resolved by our R&D department and should be fixed in the next release.

Regards
Team OL

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