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#17805 - 06/09/04 12:02 PM Error 13004 Version Not Registered with the Agent."
Anonymous
Unregistered


This is to summarize the problem that the forum user by the name of Paradox is having.

Please correct me if I am wrong Paradox, and let me know if there are other details you become aware of.

The following error occurs when trying to update PlanetPress 4.0.30.1426 on XP, but *not* on Windows 2000:

"The Update Service does not recognize this product. Please contact your software vendor for updates to this product. Error 13004 Version Not Registered with the Agent."

As well issuing the command:
"C:\Program Files\Common Files\InstallShield\UpdateService\agent.exe" -au{717C4732-194E-4326-A5D6-AD28E4902870} -AppMenu

yields the same result.

Cheers,

Duane
TEAM OL

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#17806 - 06/09/04 12:06 PM Re: Error 13004 Version Not Registered with the Agent."
Paradox Offline
Member

Registered: 04/01/03
Posts: 74
Loc: Action in Mailing, Alabama
Yes, that's correct. And the same problem is happening on my assistant's XP computer, so it seems to me like it's something to do with XP...

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#17807 - 06/09/04 07:47 PM Re: Error 13004 Version Not Registered with the Agent."
Anonymous
Unregistered


Was this a fresh installation or was there an upgrade path?
e.g. 4.0.25.1386 update to 4.0.30.1426

In theory it should not make a difference. I ask as I am currently unable to reproduce the problem in our lab.

I am also pursuing this issue with InstallShield.

Regards,

Duane
TEAM OL

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#17808 - 06/10/04 03:15 PM Re: Error 13004 Version Not Registered with the Agent."
Paradox Offline
Member

Registered: 04/01/03
Posts: 74
Loc: Action in Mailing, Alabama
I'm not sure exactly what you are asking, Duane. We installed PlanetPress 4, the version we currently have, from both a Cd that was sent to us, and from the website (different instances both times). My assistant and I tried to recall, but we're positive that neither way yielded that update service.

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#17809 - 06/10/04 04:40 PM Re: Error 13004 Version Not Registered with the Agent."
Anonymous
Unregistered


Sorry, I wasn't clear. I was just wondering if you had installed a version prior to the one you have installed now. But it sounds like you didn't. Thanks, knowing that helps.

Please give 'Check for Updates' a try after executing the following commands:

"C:\Program Files\Common Files\InstallShield\UpdateService\agent.exe" -u{717C4732-194E-4326-A5D6-AD28E4902870}

"C:\Program Files\Common Files\InstallShield\UpdateService\agent.exe" -r{717C4732-194E-4326-A5D6-AD28E4902870},4.0

Let me know one or two things:

1. Did it work?
2. if not, What edition of XP are you using?


Thanks so much for you patience!

Duane
TEAM OL

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#17810 - 06/10/04 04:43 PM Re: Error 13004 Version Not Registered with the Agent."
Paradox Offline
Member

Registered: 04/01/03
Posts: 74
Loc: Action in Mailing, Alabama
"The Update Service did not find updates for your application."

It seems to have worked. Is this permanent (i.e., will not go away when I reboot?) What were the commands that let it access the update service?

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#17811 - 06/10/04 04:48 PM Re: Error 13004 Version Not Registered with the Agent."
Anonymous
Unregistered


Ok. Now try the command from the initial post again.

i.e.:

"C:\Program Files\Common Files\InstallShield\UpdateService\agent.exe" -au{717C4732-194E-4326-A5D6-AD28E4902870} -AppMenu

Duane
TEAM OL

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#17812 - 06/21/04 09:34 AM Re: Error 13004 Version Not Registered with the Agent."
Paradox Offline
Member

Registered: 04/01/03
Posts: 74
Loc: Action in Mailing, Alabama
This is in response to the problems I was having in the beginning. I seem to have the latest version of PP4 now, so I believe my update service is now functioning properly. However, The original problem I was having which led to the update problem was that my fonts were not acting properly....specifically, the Times New Roman font was showing up italicized in PP4 when it was supposed to be regular type. I'm not sure if I should post this under a separate item, however.

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#17813 - 06/21/04 09:35 AM Re: Error 13004 Version Not Registered with the Agent."
Anonymous
Unregistered


Yes, please post this in a new topic under the PlanetPress 4 forum.

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#17814 - 09/27/04 03:55 PM Re: Error 13004 Version Not Registered with the Agent."
Paradox Offline
Member

Registered: 04/01/03
Posts: 74
Loc: Action in Mailing, Alabama
My apologies for the late update on what has been happening with our PlanetPress, but we became involved with many jobs and were using PlanetPress 3x to ensure all of our problems were easily and quickly corrected internally. However, in trying to upgrade to PlanetPress 4x, we have run into the same problem of not being able to update. I am almost sure we are behind on the updates (we are on version 4.0.32.1444) and it seems to show with some bugs.

When we try to use the Check for Updates command, the message window comes up that tells us it is checking for updates, and then disappears. This happens on both of the XP computers, but not on the original Windows 2000 computer. However, our versions aren't touched.

When I try the above commands at the DOS prompt, I continually get " [command] is not recognized as an internal or external command operable program or batch file."

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#17815 - 09/27/04 04:00 PM Re: Error 13004 Version Not Registered with the Agent."
Anonymous
Unregistered


Hello,

Are you running multiple updates at once or one at a time? I highly suggest running 1 update at a time.

It that still does not work, let me know.

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#17816 - 09/27/04 04:05 PM Re: Error 13004 Version Not Registered with the Agent."
Paradox Offline
Member

Registered: 04/01/03
Posts: 74
Loc: Action in Mailing, Alabama
We've actually tried both...we've tried running the updates individually, and then running them simultaneously. We get the same results every time.

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#17817 - 09/27/04 04:30 PM Re: Error 13004 Version Not Registered with the Agent."
Paradox Offline
Member

Registered: 04/01/03
Posts: 74
Loc: Action in Mailing, Alabama
We received the update and have installed it on both of our computers. Everything appears to be working better than ever, and we have newer versions of PLanetPress 4x operating now. Thank you very much. However, it concerns me that our update service is not working. Will we have to request a new file everytime we need to update to the latest version?

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#17818 - 09/28/04 10:41 AM Re: Error 13004 Version Not Registered with the Agent."
Anonymous
Unregistered


Hello,

I am hoping that when you try to update this new version in the future that the problem you were having will not occur again. If the problem does return, we will rethink how to go about fixing it.

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