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#17842 - 10/28/04 06:12 PM Check for Updates can't find internet
jdc2000 Offline
Member

Registered: 01/23/02
Posts: 34
Loc: Idaho Falls, Idaho USA
When I attempt to have PlanetPress 4 check for updates, I get a message that it was unable to connect to the internet. However, I have no problem accessing anything using Internet Explorer.

Like most internet users these days, my PC is not connected directly to the internet with no protection from hackers. It is connected through a Cable/DSL router. I cannot find anyplace to tell your updater how to connect however. If you have any ideas on what needs to be done to get this to work, please let me know.

Thanks.

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#17843 - 10/29/04 03:06 PM Re: Check for Updates can't find internet
SeynabouD Offline
Member

Registered: 06/30/04
Posts: 99
Loc: Montreal
Hello

Do you have a proxy or firewall ?
Please make sur that "Use HTTP 1.1" is checked in your Internet Explorer.


Thanks
TeamOL

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#17844 - 10/29/04 03:57 PM Re: Check for Updates can't find internet
jdc2000 Offline
Member

Registered: 01/23/02
Posts: 34
Loc: Idaho Falls, Idaho USA
There is no software firewall or proxy. It should be able to use the DNS settings that everything else is using. Use HTTP 1.1 is checked. I tried checking the Use HTTP 1.1 through proxy as well, but that had no effect.

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#17845 - 11/01/04 03:51 PM Re: Check for Updates can't find internet
SeynabouD Offline
Member

Registered: 06/30/04
Posts: 99
Loc: Montreal
Hello

Could you please provide me with:
- your windows version
- your service pack version
-the EXACT ERROR MESSAGE you get when trying to run the updates

Thanks

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#17846 - 11/01/04 11:17 PM Re: Check for Updates can't find internet
jdc2000 Offline
Member

Registered: 01/23/02
Posts: 34
Loc: Idaho Falls, Idaho USA
Microsoft Windows 2000
5.00.2195
Service Pack 3


Messages from PP4:

First message box:

InstallShield Wizard
Available Program Updates
The following updates are available on the internet.

Update Service is seaching for any available updates for your application.

Second message box:

InstallShield Wizard
Download failed
Either you are not connected to the Internet or the Update Service servers are currently unavailable.

Click Retry if yo uknow that you are connected to the Internet.
Click Cancel to skip the check for updates.

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#17847 - 11/02/04 10:06 AM Re: Check for Updates can't find internet
SeynabouD Offline
Member

Registered: 06/30/04
Posts: 99
Loc: Montreal
Thank you

One last thing : could you please provide me with you Planet Press 4 complete version number in Help > About?

Regards
Team OL

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#17848 - 11/02/04 10:32 AM Re: Check for Updates can't find internet
jdc2000 Offline
Member

Registered: 01/23/02
Posts: 34
Loc: Idaho Falls, Idaho USA
PlanetPress

Version 4.0.46.1540

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#17849 - 11/05/04 04:59 PM Re: Check for Updates can't find internet
SeynabouD Offline
Member

Registered: 06/30/04
Posts: 99
Loc: Montreal
Hello

It seems like you already have the latest version.
However we'll be investigating the cause of your error message

Regards
Team OL

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