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#17916 - 10/17/05 10:57 AM Server Upgrade
rstephens Offline
Junior Member

Registered: 05/18/04
Posts: 7
During periods of heavy processing, most of the pdfs that are created have missing pages. Before posting this as a bug, I would simply like to start by upgrading our server. Watch is installed on a Win 2000 server SP4, single processor (2.4 GHz), 1 GB RAM. I'm recommending an additional processor and another 1GB RAM to be added. Does the PlanetPress Suite 4 support multi-processors?

Thank you.

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#17917 - 10/17/05 01:40 PM Re: Server Upgrade
Anonymous
Unregistered


Hello,

Watch is compatible on a machine that will use multiprocessor but it will not take advantage of it.

The problem you have experiencing could happen if you have more than one process that generated PDF (use PP Image) at the same time and has the option

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#17918 - 10/17/05 03:00 PM Re: Server Upgrade
rstephens Offline
Junior Member

Registered: 05/18/04
Posts: 7
Thank you for the reply.

Since, the 'Run Locally' options is already unchecked for all of these processes, I'll report this as a bug.

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#17919 - 10/17/05 07:01 PM Re: Server Upgrade
Anonymous
Unregistered


Hello,

Please, don't go too fast!

It

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#17920 - 11/02/05 05:25 PM Re: Server Upgrade
rstephens Offline
Junior Member

Registered: 05/18/04
Posts: 7
I get an error message when I try to 'Report an issue via the web.

"It is impossible for us to process your issue at this moment. You are therefore invited to call (514) 875-5863 x651 to rectify the situation. Thank you for using our Technical Services!"

Prod serial num: US01P-401557-1943
Version: 4.2.0.1634
OS version: win 2000 server sp4

How do I upload the form, config, log files, etc?

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#17921 - 11/02/05 05:28 PM Re: Server Upgrade
Anonymous
Unregistered


Hello,

Did you call the number above?

In order to get support via the web or by phone you must be a registered member of our PlanetPress Care program. By calling the number listed you can get it clarified.

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