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#18094 - 09/30/04 12:55 PM Print and Preview Error
Jim Broberg Offline
Member

Registered: 03/03/04
Posts: 33
When i try to print or do a preview i get the following error. I'm using Windows Server 2003 Standard Edition and PlanetPress version 4.0.44.1513

Crash Dump - Debt_Escrow_Letter_Test.pp4 - PlanetPress - Exception occurred on 2004/09/30 9:51:19 AM
-----------------------------------------------------------------------------------

Error message: No current font. #001

ExceptAddr: 0066058E
hInstance: 00400000
VirtAddress: 0025F58E

Unit:
Proc:
Line: 0

Call Stack:
[00660589]{PPress.exe }
[0060917F]{PPress.exe }
[006090FB]{PPress.exe }
[0061A078]{PPress.exe }
[005F90CA]{PPress.exe }
[0066971B]{PPress.exe }
[00919B62]{PPress.exe }
[00460B18]{PPress.exe }
[004639AB]{PPress.exe }
[00463AE3]{PPress.exe }
[004639AB]{PPress.exe }
[0042EDA4]{PPress.exe }
[00463A8F]{PPress.exe }
[004639AB]{PPress.exe }
[0042EDA4]{PPress.exe }
[009AA9AC]{PPress.exe }
[0042E11B]{PPress.exe }
[0072A620]{PPress.exe }

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#18095 - 09/30/04 01:19 PM Re: Print and Preview Error
Anonymous
Unregistered


Does this happen with all forms? If you open PlanetPress, draw a box, try to print, do you get this problem?

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#18096 - 09/30/04 01:25 PM Re: Print and Preview Error
Jim Broberg Offline
Member

Registered: 03/03/04
Posts: 33
I created a test form and was able to preview just fine. The other one that i get the error on contains about 4 font styles, arial and garamond fonts. Do you have any ideas? i don't want to have to re-create the whole form again! thanks for your help dleblanc!

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#18097 - 09/30/04 02:22 PM Re: Print and Preview Error
Anonymous
Unregistered


Seems like a font problem, could be a corrupt font.

Please click on the create issue button on the top left of this page and create an issue and attach the form, I will try it here.

Make sure to include my name in your issue.

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#18098 - 09/30/04 03:28 PM Re: Print and Preview Error
Jim Broberg Offline
Member

Registered: 03/03/04
Posts: 33
I'm trying to report the issue but i get the message:

It is impossible for us to process your issue at this moment. You are therefore invited to call (514) 875-5863 x651 to rectify the situation. Thank you for using our Technical Services!

I called that number and left a message for Natalie (i think that was her name)

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#18099 - 09/30/04 03:29 PM Re: Print and Preview Error
Anonymous
Unregistered


She will contact you as soon as possible.

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#18100 - 09/30/04 04:33 PM Re: Print and Preview Error
Jim Broberg Offline
Member

Registered: 03/03/04
Posts: 33
ok, dleblanc

I attached the pp4 file and a sample data file.

FYI: I did open this document on another development machine, a Windows XP SP2 machine and did NOT run into the same error.

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#18101 - 09/30/04 04:34 PM Re: Print and Preview Error
Anonymous
Unregistered


2 things.

1 - WIndows XP Service pack 2 is not supported and there are known issues with it.

2 - This sounds like something is corrupt on that one machine. Have you tried uninstalling and reinstalling PlanetPress on that machine?

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#18102 - 10/01/04 06:48 PM Re: Print and Preview Error
Jim Broberg Offline
Member

Registered: 03/03/04
Posts: 33
No, that will be my next step though. I'll keep you posted.

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#18103 - 10/07/04 07:57 PM Re: Print and Preview Error
Jim Broberg Offline
Member

Registered: 03/03/04
Posts: 33
I can now print and preview, but still get the error when i send the file to PlanetPress Watch.

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