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#22787 - 05/18/06 05:43 PM Image not uploading to Search
Jamie McDirmid Offline
Member

Registered: 11/01/02
Posts: 46
Loc: Jensen Distribution Services
We seem to be having an issue with the relationship between Image and Search.

We have Image set to automatically add the PDF to our Search Database, which we have on our SQL Server.

When you start it up, it works great, everyone loves being able to search for documents as soon as they print.

But, all of a sudden, it stops the adding them to our SQL database, and Search cannot find them.

I look in the Image log, and it looks like everything is fine:
INFO : Adding PDF to database
INFO : PDF was added successfully to database
But, when you go into Search, the document isn't there.

If you restart the Image process, it starts working again, you can find documents through Search (that go through Image after the restart).

Thoughts on what could be interrupting the process, why it could stop the automatic addition to Search?

Thanks in advance.

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#22788 - 05/24/06 12:15 PM Re: Image not uploading to Search
Jamie McDirmid Offline
Member

Registered: 11/01/02
Posts: 46
Loc: Jensen Distribution Services
Update:

The images I thought weren't being added to PlanetPress Search apparently are - BUT, under the date of 12/30/1899. That's right, 12/30/1899, which is why I wasn't finding anything when I tried to just pull up today's images.

??

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#22789 - 05/25/06 07:32 PM Re: Image not uploading to Search
Raphael Lalonde Lefebvre Offline
OL Expert

Registered: 10/14/05
Posts: 4953
Loc: Objectif Lune Montreal
Jamie,

I do not see why the year would be 1899, it sounds like a typo in your data stream that should perhaps have been 1998. Have you checked your data and made sure there is no 1899 in it? If you resend the data file you used to get the problem, do you still get the problem?

If it's not in the data, then perhaps you could try upgrading to version 5.3 if you haven't already done so, then try reproducing the problem and see if it solves it.

Regards,
Rapha

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#22790 - 05/26/06 10:05 AM Re: Image not uploading to Search
Jamie McDirmid Offline
Member

Registered: 11/01/02
Posts: 46
Loc: Jensen Distribution Services
We're installing the upgrade this morning.

The date isn't anywhere in the data, it's simply the date that shows up as archived on when you look them up in search.

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#22791 - 06/06/06 05:36 PM Re: Image not uploading to Search
Jamie McDirmid Offline
Member

Registered: 11/01/02
Posts: 46
Loc: Jensen Distribution Services
Latest updates to PlanetPress didn't seem to fix the problem.

It seems to be form independent, invoice, statments, purchase orders, all are being archived under this 1899 date when you look for them in PlanetPress Search.

This is just as likly a Search issue, but I wasn't sure which forum to post it in so I put it here.

EDIT - Link to image:
Screenshot of Search Window

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#22792 - 06/14/06 08:19 AM Re: Image not uploading to Search
cosimo Offline
OL Expert

Registered: 10/31/01
Posts: 1280
Loc: montreal
Hi,

It is best if we handle this internally.
If you have PCare, please click on "Report an Issue" and someone will contact you.

Thanks
Cosimo
Team OL

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#22793 - 06/15/06 04:32 PM Re: Image not uploading to Search
Mauricio Parra Offline
Junior Member

Registered: 02/13/06
Posts: 11
We had the same issue in our company, since we upgraded to V5.3 It

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#22794 - 06/15/06 06:14 PM Re: Image not uploading to Search
Jamie McDirmid Offline
Member

Registered: 11/01/02
Posts: 46
Loc: Jensen Distribution Services
Quote:
Originally posted by Mauricio Parra:
We had the same issue in our company, since we upgraded to V5.3 It

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