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#22913 - 07/18/07 04:39 PM Socket error #11004
Method Admin Offline
Junior Member

Registered: 05/03/06
Posts: 6
Hello

I am trying to have PlanetPress Image 5 send an email and I keep getting "Socket Error #11004" in the log and no email is sent... What is error 11004...

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#22914 - 07/18/07 04:51 PM Re: Socket error #11004
Anonymous
Unregistered


Which version of PlanetPress 5 are you using? Be sure it is the latest version (5.3.4.)

Also, it would be better to open an issue internally by selecting Report an Issue.

Thank you,
Tamara
Team OL

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#22915 - 07/18/07 04:59 PM Re: Socket error #11004
Method Admin Offline
Junior Member

Registered: 05/03/06
Posts: 6
I would open a ticket but I am no longer under support... All I want to know is what does that error mean...

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#22916 - 07/19/07 08:11 AM Re: Socket error #11004
cosimo Offline
OL Expert

Registered: 10/31/01
Posts: 1279
Loc: montreal
Hi,

Are you using POP3 to send emails?
If you use Outlook, does it work.
I believe there is another error message along with the Socket error 11004.
Do you have error "W3021"?
If yes, make sure the POP3 address is accessible.

Thanks
Cosimo

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#22917 - 07/20/07 01:22 PM Re: Socket error #11004
Method Admin Offline
Junior Member

Registered: 05/03/06
Posts: 6
I am sending mail... so it would be smtp.. .and yes that is what I am using... I would prefer not to install Outlook on the server if I don't have to... How come no one can just tell me what the error number means?? That's all I need... And yes the smtp server is available to this server...

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#22918 - 07/20/07 02:25 PM Re: Socket error #11004
cosimo Offline
OL Expert

Registered: 10/31/01
Posts: 1279
Loc: montreal
Hi,

This looks like the outgoing mail (SMTP) server option in Watch, is set to something like : www.myservername.com
Usually a socket error 11004 means that there is a problem resolving the server name to its IP address.
What you can do is enter the IP of the server directly to bypass the resolving problem.

Please let us know if that works for you.

Thanks
Cosimo

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#22919 - 07/20/07 04:09 PM Re: Socket error #11004
Method Admin Offline
Junior Member

Registered: 05/03/06
Posts: 6
Thank you.. That seemed to be the problem... It's weird though.. The O/S can resolve the name without a problem why can't planetpress?

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