I have a customer who had installed a production license of Planet Watch and Image on a server. Next the customer tried installing the same license on there beta Server. Planet Watch and Image would not complete due to the license being used once already.

So , Planet Press support gave us a new Demo License for the customer so that he could load the software to his new Beta enviroment. When he dowloaded the code from the website using the new code, the install would not complete. I expect the previous attempt to install the Planet Press code has modified the registry and is disabling the customer from loading the DEMO code. How do we load new Demo code with a new license key on a server that had a previous attempt on loading already licensed software. Your help would be appreciated.