Hello,

I am just in the process of upgrading all our PP software to the new version and I ran into a problem with the PP Search serial numbers. I am being told that I need to install the new version to the same serial number as the old version but none of the serial numbers match my old ones??? Can someone please help me out? Do I need to just install all 4 licenses and then reactivate each one or is there a way to just "transfer" the license to the new serial number? Thanks for any and all help.

Hello,
Only the 6 digits between the dashes of your upgrade serial numbers should "match" the ones installed. (ie: AA00P-123456-1234)

When you install the upgrade with the matching serial number, your activation codes (printer and software) are automatically uploaded to the new version. This way, you will not need to activate again.

If none of the upgrade serial numbers you received match the ones you have installed, please contact us at customercare@ca.objectiflune.com.

If you have already installed using a serial number that did not match your current installation, you may Edit your serial number by going into the Software Activation window under the Help menu of the software, right click on the serial number, Select EDIT and type in the correct serial number.
In this case, please contact activations@ca.objectiflune.com as your activations code may not have been uploaded.

Thank you,
OL Team
Customer Care

Oopps. I guess I should learn to read the whole sentence and not just what I want to read! Thanks for the help.