I have PrintShop Mail 5.1.1 - Fiery Version

Using a Fiery version of PSM doesn't necessarily mean that you still have access to a Fiery RIP.

The icon will be visible if the printer doesn't support or expect PostScript, like Raphael suggested.

What is the make and model of your printers?

HP Laserjet 3050, and Dell M5200. The HP is the one I want to print to because the Dell doesn't have a envelope tray.

Okay, thanks. You don't have a separate RIP, so where Raphael says "RIP" you can read "printer".

1. Could you try printing a simple document consisting of an empty text box with a blue fill color and a black border? Does that produce any output on the Laserjet?

2. Please print a document to file using the same driver, open that file in a text editor, and copy-paste the first 20 lines to a new post in this thread.

Did as you instructed with the blue box on a 8.5 x 11 sheet of paper. It came out normal, Grey box with black border. Just as it looked on the screen without color. Then did the same instruction on #10 envelope. And it had the icon in the middle of the envelope. Do you know why it would print the icon for an envelope and not a 8.5 x 11 sheet of paper?

%-12345X@PJL SET ECONOMODE=OFF
@PJL SET RET=MEDIUM
@PJL SET RESOLUTION=600
@PJL SET BITSPERPIXEL=8
@PJL ENTER LANGUAGE=POSTSCRIPT
%!PS-Adobe-3.0
%%Title: Envelope_10
%%Creator: PScript5.dll Version 5.2.2
%%CreationDate: 1/19/2010 14:56:59
%%BoundingBox: (atend)
%%Pages: (atend)
%%Orientation: Landscape
%%PageOrder: Special
%%DocumentNeededResources: (atend)
%%DocumentSuppliedResources: (atend)
%%DocumentData: Clean7Bit
%%TargetDevice: (hp LaserJet 3050) (3011.001) 1
%%LanguageLevel: 3
%%EndComments

%%BeginDefaults
%%PageBoundingBox: 12 12 285 672
%%ViewingOrientation: 0 1 -1 0
%%EndDefaults

For reference, can you download PrintShop Mail 7? It will install next to any previous PrintShop Mail installation, so nothing will be lost.

If you can try printing, and recreate the output file like above, it may provide additional information.

http://www.objectiflune.com/OL/en-CA/Download/Demo/PrintShopMail.aspx

It would be interesting to try PSM7, even though we replaced that hand icon with other (smaller and harder to see) dummy bitmaps.

The output generated by the driver looks like normal PS (PJL is fine), PSM is able to inject PS, and the printer supports PS since fill color and borders are pure PS. So the problem seems to be limited to the icon being visible.

We're drawing that icon in order to force the driver to embed certain resources at a certain point in the output. It is always drawn at the exact center of the page behind everything else. Maybe you don't see it on an 8.5x11 sheet because it is obscured by some other object?

(As a workaround for the Letter sheet you could add an empty white box at the center of the layout, behind all other objects.)

I can't explain why the icon is visible in the first place since it is preceded by PS instructions that change the clip region. You could try printing the Envelope document to file and then convert that file to PDF with Distiller or view it with GhostScript/GSView. Is the hand icon visible in the on-screen preview?

By "empty white box" I mean a text box with fill color set to white. An image box would give you "No image specified" warnings.

I discovered covering after Sander vd Berg suggested creating a blue box. After that I created a white box and it covered the icon. I'm just going use that workaround to solve the problem. I also discovered that I can lock that background text box so i don't mess it up. I actually didn't know that I could do that much with it.

Thank you everyone for all of your help.