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#24081 - 01/15/10 01:58 PM Water mark Printing on envelope
John123 Offline
Junior Member

Registered: 01/15/10
Posts: 11
When ever I print an envelope, it prints a small icon in the middle of the envelope. It looks like a hand, writing on a piece of paper. Even if I create a new form with nothing on it and print that it prints this symbol. I've tried printing to another printer and get a PCL XL Error. Any ideas what might cause this?

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#24082 - 01/15/10 03:19 PM Re: Water mark Printing on envelope
Raphael Lalonde Lefebvre Offline
OL Expert

Registered: 10/14/05
Posts: 4953
Loc: Objectif Lune Montreal
John,

This could happen if you're not printing to a PostScript printer, or if you're not in PostScript mode. Either you're using a PCL driver, or the printer defaults to PCL. PSM needs to use a PostScript driver, and the printer should be using PostScript.

Regards,
Rapha

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#24083 - 01/15/10 04:14 PM Re: Water mark Printing on envelope
John123 Offline
Junior Member

Registered: 01/15/10
Posts: 11
I came to find that out a little while ago and downloaded the PS drivers for my printer. And it still print the same little icon in the middle of the envelope. Any other suggestions?

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#24084 - 01/15/10 05:01 PM Re: Water mark Printing on envelope
John123 Offline
Junior Member

Registered: 01/15/10
Posts: 11
I also tried installed a PS driving on my other printer and its not working either. Still gives me the PCL XL Error.

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#24085 - 01/18/10 09:28 AM Re: Water mark Printing on envelope
Raphael Lalonde Lefebvre Offline
OL Expert

Registered: 10/14/05
Posts: 4953
Loc: Objectif Lune Montreal
John,

Are you using a RIP, such as Fiery, Creo or similar? If so, make sure no RIP settings are overriding the driver's settings. You might use a PostScript, but a RIP setting could override the setting and set the job to PCL. A similar option could also exist on the printer itself, so make sure that no options in either your RIP or printer are overriding the driver's settings. Both should be calling PostScript.

Regards,
Rapha

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#24086 - 01/18/10 09:36 AM Re: Water mark Printing on envelope
John123 Offline
Junior Member

Registered: 01/15/10
Posts: 11
Yes, I have a Firey version of Printshop Mail. Where is the RIP setting in Printshop Mail?

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#24087 - 01/18/10 09:42 AM Re: Water mark Printing on envelope
Raphael Lalonde Lefebvre Offline
OL Expert

Registered: 10/14/05
Posts: 4953
Loc: Objectif Lune Montreal
John,

While there's probably a language option in the Advanced driver settings(make sure it is set to PostScript, and that you're using a PostScript driver), what you need to verify is the settings on the RIP itself, not in the driver settings. Check the RIP itself, and see if there is an option for language, and make sure it is PostScript. Do the same thing for your printer.

Unfortunately, I do not have access to a Fiery, so I cannot tell you where to look for. You might want to consult your RIP's manual, or contact the RIP's manufacturer if you cannot find it.

Regards,
Rapha

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#24088 - 01/18/10 04:33 PM Re: Water mark Printing on envelope
John123 Offline
Junior Member

Registered: 01/15/10
Posts: 11
I found a setting on my printer driving for a "Postscript Language Level" Its currently set to 3. I tried it on 2 and 1 and got the same result. Is the "Postscript Language Level" the same as the language option on the driver?

I checked the Printshop Mail Manual that I got with it and it doesn't mention any thing about changing the RIP settings. Is there a normal spot where it might be?

And who would be the RIP's manufacturer? the maker of the printer, software, or what?

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#24089 - 01/19/10 08:32 AM Re: Water mark Printing on envelope
John123 Offline
Junior Member

Registered: 01/15/10
Posts: 11
Just wanted to show the icon that I am getting in the middle of every envelope that I try to print. And see if this means anything.

http://img521.imageshack.us/img521/106/envelopeerror.jpg

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#24090 - 01/19/10 08:41 AM Re: Water mark Printing on envelope
Sander vd Berg Offline
OL Expert

Registered: 06/10/08
Posts: 197
Loc: Objectif Lune NL
John, just to avoid any confusion, you're using a Windows version of PrintShop Mail (I assume it's 4.1) that is branded "PrintShop Mail - Fiery Version", and you see a splash screen with an EFI/Fiery logo in the corner when you start the application?

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#24091 - 01/19/10 09:02 AM Re: Water mark Printing on envelope
John123 Offline
Junior Member

Registered: 01/15/10
Posts: 11
I have PrintShop Mail 5.1.1 - Fiery Version

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#24092 - 01/19/10 11:07 AM Re: Water mark Printing on envelope
Sander vd Berg Offline
OL Expert

Registered: 06/10/08
Posts: 197
Loc: Objectif Lune NL
Using a Fiery version of PSM doesn't necessarily mean that you still have access to a Fiery RIP.

The icon will be visible if the printer doesn't support or expect PostScript, like Raphael suggested.

What is the make and model of your printers?

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#24093 - 01/19/10 11:14 AM Re: Water mark Printing on envelope
John123 Offline
Junior Member

Registered: 01/15/10
Posts: 11
HP Laserjet 3050, and Dell M5200. The HP is the one I want to print to because the Dell doesn't have a envelope tray.

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#24094 - 01/19/10 01:05 PM Re: Water mark Printing on envelope
Sander vd Berg Offline
OL Expert

Registered: 06/10/08
Posts: 197
Loc: Objectif Lune NL
Okay, thanks. You don't have a separate RIP, so where Raphael says "RIP" you can read "printer".

1. Could you try printing a simple document consisting of an empty text box with a blue fill color and a black border? Does that produce any output on the Laserjet?

2. Please print a document to file using the same driver, open that file in a text editor, and copy-paste the first 20 lines to a new post in this thread.

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#24095 - 01/19/10 03:00 PM Re: Water mark Printing on envelope
John123 Offline
Junior Member

Registered: 01/15/10
Posts: 11
Did as you instructed with the blue box on a 8.5 x 11 sheet of paper. It came out normal, Grey box with black border. Just as it looked on the screen without color. Then did the same instruction on #10 envelope. And it had the icon in the middle of the envelope. Do you know why it would print the icon for an envelope and not a 8.5 x 11 sheet of paper?

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#24096 - 01/19/10 03:02 PM Re: Water mark Printing on envelope
John123 Offline
Junior Member

Registered: 01/15/10
Posts: 11
%-12345X@PJL SET ECONOMODE=OFF
@PJL SET RET=MEDIUM
@PJL SET RESOLUTION=600
@PJL SET BITSPERPIXEL=8
@PJL ENTER LANGUAGE=POSTSCRIPT
%!PS-Adobe-3.0
%%Title: Envelope_10
%%Creator: PScript5.dll Version 5.2.2
%%CreationDate: 1/19/2010 14:56:59
%%BoundingBox: (atend)
%%Pages: (atend)
%%Orientation: Landscape
%%PageOrder: Special
%%DocumentNeededResources: (atend)
%%DocumentSuppliedResources: (atend)
%%DocumentData: Clean7Bit
%%TargetDevice: (hp LaserJet 3050) (3011.001) 1
%%LanguageLevel: 3
%%EndComments

%%BeginDefaults
%%PageBoundingBox: 12 12 285 672
%%ViewingOrientation: 0 1 -1 0
%%EndDefaults

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#24097 - 01/19/10 05:00 PM Re: Water mark Printing on envelope
Anonymous
Unregistered


For reference, can you download PrintShop Mail 7? It will install next to any previous PrintShop Mail installation, so nothing will be lost.

If you can try printing, and recreate the output file like above, it may provide additional information.

http://www.objectiflune.com/OL/en-CA/Download/Demo/PrintShopMail.aspx

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#24098 - 01/20/10 04:32 AM Re: Water mark Printing on envelope
Sander vd Berg Offline
OL Expert

Registered: 06/10/08
Posts: 197
Loc: Objectif Lune NL
It would be interesting to try PSM7, even though we replaced that hand icon with other (smaller and harder to see) dummy bitmaps.

The output generated by the driver looks like normal PS (PJL is fine), PSM is able to inject PS, and the printer supports PS since fill color and borders are pure PS. So the problem seems to be limited to the icon being visible.

We're drawing that icon in order to force the driver to embed certain resources at a certain point in the output. It is always drawn at the exact center of the page behind everything else. Maybe you don't see it on an 8.5x11 sheet because it is obscured by some other object?

(As a workaround for the Letter sheet you could add an empty white box at the center of the layout, behind all other objects.)

I can't explain why the icon is visible in the first place since it is preceded by PS instructions that change the clip region. You could try printing the Envelope document to file and then convert that file to PDF with Distiller or view it with GhostScript/GSView. Is the hand icon visible in the on-screen preview?

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#24099 - 01/20/10 04:38 AM Re: Water mark Printing on envelope
Sander vd Berg Offline
OL Expert

Registered: 06/10/08
Posts: 197
Loc: Objectif Lune NL
By "empty white box" I mean a text box with fill color set to white. An image box would give you "No image specified" warnings.

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#24100 - 01/20/10 10:20 AM Re: Water mark Printing on envelope
John123 Offline
Junior Member

Registered: 01/15/10
Posts: 11
I discovered covering after Sander vd Berg suggested creating a blue box. After that I created a white box and it covered the icon. I'm just going use that workaround to solve the problem. I also discovered that I can lock that background text box so i don't mess it up. I actually didn't know that I could do that much with it.

Thank you everyone for all of your help.

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#24101 - 02/09/10 11:14 AM Re: Water mark Printing on envelope
cosimo Offline
OL Expert

Registered: 10/31/01
Posts: 1280
Loc: montreal
Hi,

Can you confirm if this issue still occurs with V7?
It would be much appriciated.

Thanks
Cosimo

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