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#24150 - 10/24/07 02:42 AM Re: *.DOC in Printshopmail
Ivo Brandenburg Offline
Junior Member

Registered: 10/18/07
Posts: 10
Loc: Amersfoort,The Netherlands
Hi Alfons
when i go to file,page setup
and there i select a postscrip printer
but i stil get the error message

regard Ivo

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#24151 - 10/24/07 03:44 AM Re: *.DOC in Printshopmail
Anonymous
Unregistered


Hi Ivo,

Can you please send the Word file you are trying to import to support at printshopmail dot com ? I would like to try and reproduce.

If we would need more information, would you be prepared to join a web session so that we can view your screen?

Floris

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#24152 - 10/24/07 08:38 AM Re: *.DOC in Printshopmail
Ivo Brandenburg Offline
Junior Member

Registered: 10/18/07
Posts: 10
Loc: Amersfoort,The Netherlands
Sure
give me your email adres and i send it to you

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#24153 - 10/25/07 09:06 AM Re: *.DOC in Printshopmail
Ivo Brandenburg Offline
Junior Member

Registered: 10/18/07
Posts: 10
Loc: Amersfoort,The Netherlands
sure
i wil be prepared to to join a web session
best regards Ivo

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#24154 - 11/29/07 06:05 PM Re: *.DOC in Printshopmail
shaja Offline
OL Newbie

Registered: 05/14/07
Posts: 13
Loc: Lake Geneva, WI, USA
I am having the same error message. I use Windows XP, Word 2003, and Acrobat Standard 7.0, and I just downloaded and installed PrintShop Mail 6.0.2 today (been using PrintShop Mail since 2003).

Instead of inserting the new pdf into PrintShop Mail, the newly created pdf is being saved into the same folder where the Word file resides. PrintShop Mail generates a "Failed to open PDF" warning and in the object box in the layout.

Then, when I browse to the folder where the newly created pdf has been saved, I cannot open it. This error message reads: "Acrobat cannot open [nameoffile].pdf because it is either not a supported file type or because the file has been damaged."

I suspect that PrintShop Mail's pdf drivers are not distilling, perhaps because of a conflict with Acrobat 7? I don't have any problem creating pdfs with my full version Acrobat.

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#24155 - 06/12/08 12:15 PM Re: *.DOC in Printshopmail
Sander vd Berg Offline
OL Expert

Registered: 06/10/08
Posts: 197
Loc: Objectif Lune NL
I realize this is an old thread, I hope it's okay if I add some comments.

The error feedback from PSM when Word-to-PDF conversion fails has been improved in 6.1, hopefully this will provide a hint as to the cause.

Aside from this: PSM 6.0.2 does support Word 2007 documents, as long as you change the extension from ".docx" (or ".docm" for macro-enabled documents) to ".doc". This workaround will no longer be required in 6.2.

And aside from that: PSM 6.0.2 even supports Excel 2007 and Access 2007 databases, as long as you have the right prerequisites. The trick is to use ODBC. This workaround will no longer be required in 6.2.

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