Topic Options
#24251 - 07/10/08 08:27 AM Mysterious Startup behaviour of PSM 6.1
Anonymous
Unregistered


A customer of us reports the following issue after updating from PSM 6.0 to PSM 6.1:
Whenever he tries to start PSM by double clicking a .psmd file, he gets a message saying that PSM will be configured and then PSM closes. If he starts PSM standalone, everythings OK and he is able to open the .psmd file. He found out, that doubleclicking a .psmd file starts PSM WEB. If he drags'n drops a .psmd file onto PSM non WEB, everythings OK.
They are using the license server for PSM, so he has to use the WEB version.
I found out, that the message seems to come, because the setup engine of PSM tries to install some more/other components.
He's running with WinXP, all SPs installed, all fixes installed.

Top
#24252 - 07/10/08 02:27 PM Re: Mysterious Startup behaviour of PSM 6.1
Raphael Lalonde Lefebvre Offline
OL Expert

Registered: 10/14/05
Posts: 4953
Loc: Objectif Lune Montreal
Lutz,

It may be better to open a support issue for this problem, since we might have to connect to your machine to see how PSM and your psmd file are setup.

Go to our main web page(www.objectiflune.com), then to Services->Support->Report an Issue.

Regards,
Rapha

Top