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#24343 - 01/21/10 11:37 AM Microsoft Visual C++ Runtime Error
JROLE Offline
Junior Member

Registered: 01/20/10
Posts: 5
Trying to install PSM v6. The install almost completes, then it pops the Microsoft Visual C++ Runtime Error....

Then a secondary screen pops up saying "PrintShop Mail 6.1.2 Installer Information - Error 1722".... "Action PSMCOMReg"

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#24344 - 01/21/10 12:03 PM Re: Microsoft Visual C++ Runtime Error
JROLE Offline
Junior Member

Registered: 01/20/10
Posts: 5
I am able to load the Barcode installer and the License Manager with no problems...

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#24345 - 01/21/10 01:24 PM Re: Microsoft Visual C++ Runtime Error
Sander vd Berg Online   content
OL Expert

Registered: 06/10/08
Posts: 197
Loc: Objectif Lune NL
Does it help if you make a different printer the default printer before running the PSM6 installer?

I would suggest trying the new PSM7 installer. Even if that fails as well, at least there's a good chance that you'll get some extended error info.

But before you do that, please verify that there is no file called nserver.dll in your Windows\System32 folder; that might cause some problems.

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#24346 - 01/21/10 03:34 PM Re: Microsoft Visual C++ Runtime Error
Anonymous
Unregistered


Hi,

What operating system are you running? And is it 32 bit of 64 bit?

Eric

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#24347 - 01/26/10 02:34 PM Re: Microsoft Visual C++ Runtime Error
JROLE Offline
Junior Member

Registered: 01/20/10
Posts: 5
I did try to change to default printer to a PS printer and reinstall... same error.

They are running XP Pro, 32-bit, service pack 3.

There was not a 'nserver.dll' in the system 32 folder.

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#24348 - 01/27/10 04:14 AM Re: Microsoft Visual C++ Runtime Error
Sander vd Berg Online   content
OL Expert

Registered: 06/10/08
Posts: 197
Loc: Objectif Lune NL
Would it be possible for you to try the PSM7 installer?

http://www.objectiflune.com/OL/en-CA/Download/Demo/PrintShopMail.aspx

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#24349 - 02/04/10 01:51 PM Re: Microsoft Visual C++ Runtime Error
JROLE Offline
Junior Member

Registered: 01/20/10
Posts: 5
Installed the demo version of PSM7 with no problems.....

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#24350 - 02/05/10 01:50 PM Re: Microsoft Visual C++ Runtime Error
Sander vd Berg Online   content
OL Expert

Registered: 06/10/08
Posts: 197
Loc: Objectif Lune NL
Okay.. that's good to know, even though it doesn't help us to determine what's happening with PSM6.

The only errors on startup in PSM6 that I know we fixed in PSM7 are related to printer drivers, including PS drivers. For example, a long tray name (having exactly the maximum number of characters allowed for tray names) would cause PSM6 to crash.

I'm not sure what else to try..

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#24351 - 02/22/10 07:08 PM Re: Microsoft Visual C++ Runtime Error
JROLE Offline
Junior Member

Registered: 01/20/10
Posts: 5
I opened a technical ticket....

But am trying to check the status, I keep getting "Invalid License Serial Number Format"

Any thoughts??

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#24352 - 02/23/10 10:35 AM Re: Microsoft Visual C++ Runtime Error
Raphael Lalonde Lefebvre Offline
OL Expert

Registered: 10/14/05
Posts: 4953
Loc: Objectif Lune Montreal
Jrole,

If you're having trouble with the web service, then please try calling us. The toll free number for technical support is 1(866) 348-5863.

Regards,
Rapha

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