DaVita,
The number of copies for each individual layouts can be variable, and is specific to a single record. So if on record 1, the number of copies is 36, it will print 36 copies of the first record. On the next record, if the number of copies is 9, it will print 9 copies, not 36.
I believe it may be easier to explain if we could discuss the issue on the phone, and maybe connect to your machine. Therefore, I suggest you open a technical support issue. You can call 1-866-348-5863 and request technical support. Once you get an issue number, one of our technicians will assist you.
Regards,
Rapha