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#29583 - 04/15/08 03:21 PM Upgrade to version 6
Pmavi Offline
Junior Member

Registered: 08/16/04
Posts: 5
Loc: Boston
I need to upgrade from ver. 3 to preferably version 6. What is the recommended approach for doing so?

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#29584 - 04/15/08 07:39 PM Re: Upgrade to version 6
maria Offline
OL User

Registered: 08/25/00
Posts: 80
Loc: Montreal, QC, Canada
Hello,
Are you looking for technical assistance or for your upgrade serial numbers?

In order to receive your Upgrade to Version 6 serial numbers, you must be covered by with our OL Care contract. OL Care gives you access to our support and upgrades during the period covered.

If you are not covered with OL Care, please contact your reseller or your local Objectif Lune Sales office.http://www.objectiflune.com/OL/en-CA/About/Contact.aspx

If you are covered, and don't have your serial numbers, you can email our Customer Care center at customercare@ca.objectiflune.com. Please make sure to include your complete company and contact information.

Thanks

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#29585 - 04/17/08 11:08 AM Re: Upgrade to version 6
Pmavi Offline
Junior Member

Registered: 08/16/04
Posts: 5
Loc: Boston
I'm actually looking more for 'guidance'. We have the upgrade numbers, but still are on version 3. I didn't know if you could upgrade directly to version 6 from 3 or if you had to go from 3 to 4 then to 6.

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#29586 - 04/21/08 09:50 AM Re: Upgrade to version 6
Pmavi Offline
Junior Member

Registered: 08/16/04
Posts: 5
Loc: Boston
Any thoughts anyone?

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#29587 - 04/21/08 11:25 AM Re: Upgrade to version 6
Anonymous
Unregistered


Hello Pmavi,

The process to upgrade from PlanetPress Suite V3 to V6 can be done. If during the conversion process you need assistance, please contact the technical support team at 1(866)-348-5863 x.555.

Regards,

Rina

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#29588 - 04/21/08 12:20 PM Re: Upgrade to version 6
Pmavi Offline
Junior Member

Registered: 08/16/04
Posts: 5
Loc: Boston
Great, thanks.

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#29589 - 05/20/08 05:11 PM Re: Upgrade to version 6
Nikki Offline
OL Newbie

Registered: 05/13/02
Posts: 17
I was wondering if there was any documentation on upgrading from V3 to V6 with an install of V6 on a new box that i can look at before i try to install V6.

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#29590 - 05/21/08 11:20 AM Re: Upgrade to version 6
cosimo Offline
OL Expert

Registered: 10/31/01
Posts: 1279
Loc: montreal
Hi,

Please refer to our Knowledge Base section on our website, you will find some useful documents on upgrading. Here is a direct link to Upgrading to PlanetPress Suite 6

Thanks
Cosimo

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