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#31434 - 07/23/09 02:44 PM Re: Wrong Page Count
Benoit Potvin Offline
OL Expert

Registered: 01/02/08
Posts: 490
Loc: Montréal, Canada
Carlos,

Have you tried refreshing the metadata? In your PlanetPress Design document, right-click over the 'Metadata Fields' folder in the document structure and choose Refresh Metadata.

If it doesn't work, I believe you should open a support ticket so Raphael or another support technician will be able to help you with your form.

If you are an OL Learn student, you can also ask for a live webinar on this this topic with a technical trainer, at a time that suits you best.

Hope this helps!

Ben
_________________________
Knowledge is capital
http://twitter.com/benoitpotvin

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#31435 - 07/24/09 08:49 AM Re: Wrong Page Count
carlos kochhann Offline
Junior Member

Registered: 07/21/09
Posts: 15
Edit:
Yay!
I talked to my boss here and he will give me our Serial, so I'll open the Support Issue to get this done! =]

But please, someone tell me how its called in English this printed'front page' with the user's information that is printed in big companies? I was told it was a 'separator page', but I never heard this term before.

Thanks,
Alexandre Taitson Moreira

edit2: Signed as Alexandre because me and Carlos are on this task with PP, and we made this account to post this.

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#31436 - 07/27/09 09:30 AM Re: Wrong Page Count
Raphael Lalonde Lefebvre Offline
OL Expert

Registered: 10/14/05
Posts: 4953
Loc: Objectif Lune Montreal

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#31437 - 07/27/09 10:44 AM Re: Wrong Page Count
carlos kochhann Offline
Junior Member

Registered: 07/21/09
Posts: 15
Raphael,
Thanks a lot for the post! ^^
We tried that approach too, but we got an error message:

W3644: Error converting to PDF: Error converting file: Undefined
Digital Imaging: w1603: Plugin failed - xx:xx:xx (the time it failed)

We were trying to do in other way, because of the error.

And we can't seem to fix this =/

But again, thanks a BIG lot for the help, and for your time!
Can you help me with this error I got on Digital Imaging?

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#31438 - 07/27/09 11:39 AM Re: Wrong Page Count
Raphael Lalonde Lefebvre Offline
OL Expert

Registered: 10/14/05
Posts: 4953
Loc: Objectif Lune Montreal
Carlos,

The Digital Imaging is expecting a postscript job, so this process will only work with a job that is printed through a postscript driver. Make sure you are using a postscript printer with a postscript driver. This will not work with PCL drivers.

Regards,
Rapha

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#31439 - 07/27/09 12:03 PM Re: Wrong Page Count
carlos kochhann Offline
Junior Member

Registered: 07/21/09
Posts: 15
I checked it now, both printer and driver are postscript.

Any idea why this is still happening? =/

Thanks again

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#31440 - 07/27/09 12:50 PM Re: Wrong Page Count
carlos kochhann Offline
Junior Member

Registered: 07/21/09
Posts: 15
I just tried changing the PS driver, and it still gave the same error.
The printer is for sure a PS printer, and the 2 drivers I tried are also PS.
Is there any obscure reason that could make this?
Should I paste here the process? You might see a mistake where I don't.

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#31441 - 07/27/09 01:15 PM Re: Wrong Page Count
Raphael Lalonde Lefebvre Offline
OL Expert

Registered: 10/14/05
Posts: 4953
Loc: Objectif Lune Montreal
Carlos,

I had the information that when you capture using the PlanetPress Driver, it automatically creates metadata with the total page count.

So a much simpler solution would be to make a Winqueue Input using the PlanetPress driver, followed by a simple vbscript like this one:

Code:
dim oMeta
dim MetaJob

Set oMeta = CreateObject("MetadataLib.MetaFile")
oMeta.LoadFromFile(Watch.GetMetaDataFileName)
Set MetaJob = oMeta.Job()

Watch.SetJobInfo 9, MetaJob.Group(0).PageCount
This will get the page count in job info 9, and is much simpler(and safer) than the above method I posted(it was originally made for version 6 when we didn't have the nice tools of version 7). Then you can make the Create File and the output to a folder as I suggested.

If you do not have the PlanetPress Driver, double-click on your WinQueue Input, and click on "New". Enter any names you want, and that's it! You now have a new PlanetPress queue!

Regards,
Rapha

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#31442 - 07/27/09 01:39 PM Re: Wrong Page Count
carlos kochhann Offline
Junior Member

Registered: 07/21/09
Posts: 15
Hmm now we got an error here on that script:

w3602: Error 0 on line 69, column 1: MetadataLib.MetaFile: Error loading metadata file: File not found.

What would that be?
Would it be because in the script, the line:
oMeta.LoadFromFile(Watch.GetMetaDataFileName)
Is trying to get a filename from a file that wasn't created yet?
I mean, so far in the script it wasn't created, was it?

I googled it for no good as well.


edit:

Should I use a Create Metadata before the script runs?

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#31443 - 07/27/09 01:44 PM Re: Wrong Page Count
Raphael Lalonde Lefebvre Offline
OL Expert

Registered: 10/14/05
Posts: 4953
Loc: Objectif Lune Montreal
Carlos,

In the WinQueue Input properties, make sure you check "Spool Print Jobs in RAW format", and also "Create PDF(with Metadata)". The error is caused because it can't find the metadata file, so there must be something wrong on the WinQueue Input level.

If it still cause errors, then please go ahead with opening the support issue, and we will be able to connect to your machine and figure out why it won't capture.

Regards,
Rapha

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