We have some 4 page statements to print on our Konica-Minolta 1050 that are giving me troubles. This is the first job that I have needed to use this printer. It has a EFI PowerPress RIP as the front end. Eventually this will be a PP Watch process.

When I print from Design the job errors out after the first page with a typecheck error, offending command: if. If I print from Design using a Windows driver, all 4 pages of the statement will print.

I have the document setup for the KM PPD. I've made up a new 4 page document with just a line of type and a variable account number on it, and it behaves the same way.

Any ideas on what I should do to troubleshoot this problem?

Thanks,
Jim

Jim,

Make sure you've got the printer properly licensed in Design. Also have you tried switching "Run modes" when printing out of Design? If not, try it (it's in the Options box in the Print window).

Hope this helps,
-nth-

Thanks for those suggestions. The printer isn't licensed. I was thinking we could print to any printer in optimized mode, but could only use printer centric mode on licensed printers - have I misunderstood that?

The live job does have a PDF form in the background. My test file just has some text on each page. I tried both printer centric and optimized with the same result and error message.

Any other ideas?
Jim

Hi Jim,

Licensing your printer will only affect the watermark. If you have PlanetPress Production, you do not need to license your printers, unless printing printer centric. I suggest trying to print using the defaul PPD first, and see what happens. Also make sure to use a very basic document, and make it more complex step by step until you hit the postscript error. Do you happen to have a condition on an advanced paper handling command?

If doing paper handling, also start without any and add some handling step by step until it does what you want. You can also change the compilation options in the document properties to Postscript level2 to see if it helps any.

If you cannot solve the issue after trying those step-by-step troubleshooting steps, please open a technical support ticket so we can have a look at it with you.

Thanks. Regards,

Thanks, Olivier.

It is a simple 4 page document at this point, with no advanced paper handling involved. The end result will have a tray swap and duplexing after page 1.

Unfortunately in the budget cutting of last year, our support contract was not renewed. Using the default PPD generates the same error after printing 1 page. Printing using a Windows Driver prints all 4 pages successfully.

Thanks,
Jim

Hi Jim,

Can you print to that printer in optimized postscript at all? Have you tried creating a brand new 1 page form from scratch without anything on it except a box or a text object with "test" written in it? If it works can you duplicate that page and try it with your 2-page document? That's what I call a simple form, meaning you will not eprform your testing with the real form you are trying to output.

What could be happening is that you have a feature in one of your pages that is causing the error, such as an image, a condition, data, etc. Using a form that doesn't have any of this will let you know if it's the case. If it prints fine, then you can copy paste everything from your real form to that form, building it chunk by chunk, until it fails. You will then know for sure where your problem is.

Let us know if you find anything. Try to provide as much detail as possible so we can guide you with the next steps.

Regards,

Olivier

Hmmm - thanks Olivier. It looks like I cannot print optimized postscript to this printer. My brand new 1 page document with a box on it, as with the other attempts before it, prints the first page, but shows the same error in the RIP. It doesn't matter if I target the default PPD in Design or if I target the specific KO1050U.ppd - the results are the same. When I duplicate the page to make it a 2 page document, only the first page prints and the RIP shows a typecheck error, offending command: if.

The PPD says that the device supports PS level 3. Changing the Compilation options, PS level to 2 instead of select by PPD gives the same results.

If I change over to print using a Windows Driver, both pages print successfully.

I mentioned earlier that the RIP is from EFI - actually that's the front end job manager - for managing print jobs after they have been RIPped. The RIP is a Micropress RIP from Global Graphics.

Hi Jim,

It's strange because we regularly print to EFI/Micropress environment. One thing we can confirm is that you CAN print OPS because you have an output.

In your command workstation from EFI is there a place where you can download the proper PPD? I have seen that before in the interface, there was a tab with all links to all resources required to work with the current hardware and software setup. In there was the right PPD for the current RIP. Try to find that one, or at least a PPD for EFI/micropress instead of Konica.

Unfortunately, this kind of issue would be much easier to troubleshoot and solve over a support call with remote session. OLCare is a good investment as you can now see

Make sure your PlanetPress has the latest version as well. If you put a multi-page PDF in your data pane and "set as background", does it print all the PDF pages? Make sure to this this test from a brand new 1-PAGE form.
-Drag and drop PDF in data pane
-right click on data pane
-select: set as background
-print in optimized postscript

Let us know if any of this helps.

Regards,

Olivier

Also try to see if there are any firmware updates or any updates available for your printer/RIP/job manager. Sometimes old firmwares don't react too well.

I was able to find a better matching ppd for the Micropress RIP - mp0105km.ppd. The printer was actually installed using that PPD.

I started a new document, dropped a 4 page PDF in the data pane, selected set as background, then printed optimized postscript and got the first page of output and a postscript error at the RIP. Using the default PPD and the mp0105km.ppd gave the same result.

I've got a call into Ikon to see what the options are for RIP patches/updates. I also made an inquiry yesterday afternoon about our support contact.

Thanks,
Jim