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#34951 - 02/14/11 07:44 AM Planet Press 7 and Printer License
cpamc Offline
OL User

Registered: 01/03/06
Posts: 85
Loc: Des Moines
We downloaded Planet Press Production Demo, when we installed it it upgraded our Design tool to version 7.2.3.5964. We have 3 printer licenses to Canon Imagerunners. Now when we compile a form from design and send it to the printer it doesn't rip to the printer's hard drive, it just prints out the compiled form's text. And the icons changed form Planet Watch colored to Planet Production color. How do we re-install our old version of design so that our compiled forms will rip to the hard drive? When we make the form we do have "Force to Postscript Mode" checked.

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#34961 - 02/14/11 03:50 PM Re: Planet Press 7 and Printer License [Re: cpamc]
Raphael Lalonde Lefebvre Offline
OL Expert

Registered: 10/14/05
Posts: 4956
Loc: Objectif Lune Montreal
cpamc,

This may be an issue we might better off discussing on the phone, and connecting to your machine. I suggest you open a technical support issue. You can call 1-866-348-5863, or go to this URL:
http://www.objectiflune.com/OL/en-CA/Services/Support/ReportIssue.aspx

Regards,
Raphaël Lalonde Lefebvre

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