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#35276 - 03/15/11 02:47 PM Error updating to 7.3.4
JediToby Offline
OL Expert

Registered: 01/14/02
Posts: 154
Loc: Salt Lake City, UT
I had the misfortune of having my computer shutdown mid-update. I reinstalled 7.0.3 and went to update to 7.3.4, but the installation hangs indefinitely after asking for my language ("English"). Now I hear someone else in the company is experiencing similar problems (but another workstation updated without incident). Recommendations?
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Toby Dillon
Skymail International

Dim null as nothing = "42"

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#35288 - 03/16/11 03:31 PM Re: Error updating to 7.3.4 [Re: JediToby]
Raphael Lalonde Lefebvre Offline
OL Expert

Registered: 10/14/05
Posts: 4956
Loc: Objectif Lune Montreal
JediToby,

Here's something you can try... Try uninstalling any existing version. If the normal uninstall doesn't work, then rerun the 7.0.3 installer, let it install, and then uninstall it.

After that, download the 7.2.4 installer from our web site:
http://www.objectiflune.com/OL/en-CA/Download/Software/PlanetPressSuite.aspx

Save it somewhere, and then run it once it's downloaded. This will perform an install of 7.2.4.

Let us know if that works!

Regards,
Raphaël Lalonde Lefebvre

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#35306 - 03/17/11 04:30 PM Re: Error updating to 7.3.4 [Re: Raphael Lalonde Lefebvre]
JediToby Offline
OL Expert

Registered: 01/14/02
Posts: 154
Loc: Salt Lake City, UT
Seems to have worked. A number of errors intalling registry keys for the Capture module, though.
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Toby Dillon
Skymail International

Dim null as nothing = "42"

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#35322 - 03/21/11 08:42 AM Re: Error updating to 7.3.4 [Re: JediToby]
Jacek Offline
OL Newbie

Registered: 11/04/10
Posts: 7
Loc: Colchester, UK
Hello
I Think I have the same problem, I uninstall and run instaler again but nothing work. Any idea?

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#35331 - 03/21/11 11:21 AM Re: Error updating to 7.3.4 [Re: Jacek]
Raphael Lalonde Lefebvre Offline
OL Expert

Registered: 10/14/05
Posts: 4956
Loc: Objectif Lune Montreal
Jacek,

Did you rerun the installer for the OLD version? For example, if you previously had 7.0, run the 7.0 installer to uninstall, and then reinstall from 7.2.4.

If you are having trouble getting this to work, feel free to open a technical support issue. You can call 1-866-348-5863, or use the web form:
http://www.objectiflune.com/OL/en-CA/Services/Support/ReportIssue/PlanetPressSuite.aspx

Regards,
Raphaël Lalonde Lefebvre

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#35336 - 03/21/11 11:55 AM Re: Error updating to 7.3.4 [Re: Raphael Lalonde Lefebvre]
Jacek Offline
OL Newbie

Registered: 11/04/10
Posts: 7
Loc: Colchester, UK
Thanks for reply Raphaël

I think I will open a technical support issue, becouse still not working

Regards
Jacek

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#35524 - 04/01/11 10:40 AM Re: Error updating to 7.2.4 [Re: Jacek]
Gina Godbey Offline
OL User

Registered: 08/16/06
Posts: 93
Loc: Hickory, NC USA
I am also having the same problem. How soon can I get some assistance? I'm opening a support issue now.

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