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#35383 - 03/23/11 01:45 PM Tons of dongle trouble.
Jpizzle Offline
OL Newbie

Registered: 02/12/10
Posts: 9
Loc: USA
We are using version

We are trying to activate our dongle with the code sent to us. When we copy/paste we get a message that says "dongle not activated."

When we start the license manager, we get error 10049.

Please help.


#35385 - 03/23/11 03:26 PM Re: Tons of dongle trouble. [Re: Jpizzle]
Raphael Lalonde Lefebvre Offline
OL Expert

Registered: 10/14/05
Posts: 4956
Loc: Objectif Lune Montreal

First, make sure the dongle is properly working. When you plug it in the USB, does it lights-up?

If so, then did you try activating the dongle from the license manager or from PrintShop Mail 7? Try to do it from PrintShop Mail 7.

Raphaël Lalonde Lefebvre