Rakesh,

If the test form works, then there could be something in your form that it doesn't like. A couple of questions:

- Is it only with Fax that you have problems? Can you generate a pdf with Image using the same form?
- Are there any pdf files or other images in your form? If, just as a test, you try removing them, does that helps?
- Does your form has presstalk objects, or PressTalk in the PressTalk Before/After of certain objects or pages? If you try removing some of the presstalk, does that works better?
- What's the size of the data files you are submitting to the Workflow? Are they very large data files? If so, what if you send a smaller file?

Regards,
Raphaël Lalonde Lefebvre

Raphael,

- Yes it is only the fax that we have problems. I can generate pdf with PP Image using the same form.
- There is only data file and image. The image is .png (size ~23kb).
- There is Presstalk before "&PageNo := &PageNo + 1". I think it is used to increment page number.
- I looked into the fax file error folder. The ps file size is ~750kb. Will you call this large data file.

I will eliminate the two: 'image' and 'Presstalk before' and see if fax works.

Regards,
Rakesh

Did that make any difference?

Hi Raphael,

I eliminated 'presstalk before' from the page and resent the original format to workflow. Then refresh the documents in configuration file. Result: Faxing did not work.

Then I got rid of the 23 kb image file from original form. Result: Faxing did not work.

I created another process with Winque Input, Text Condition, Add Metadata, and Fax. The new format is a Blank Form with just fax number on it. Result: Getting error F2014 (same as above).

So, yesterday, I created a web request for technical assistance and haven't got the chance to work on it today (yet).

Rakesh

Hi

I went in the Service Console and reselected the domain, administrator and keyed in password. After restarting the services manually, I was able to send faxes using my original form.
I noticed something in the logs- the .pfx file are 0KB for fax jobs that are error. Does that tell you something about the problem?

Rakesh

We still haven't got this resolved.
Has anyone faced this problem? Under configure services I see

Warning! Current services are not running with the same username. Specify all services to run under the same username

Any idea what this is for? I checked all services are running as domain\administrator.

Rakesh

Hi,

This issue is being handled with a support call now. I will post any progress or resolution here for all to see.

So far I am not able to reproduce the issue in a test environment.

Seems like the Planet Press Fax service is simply not able to communicate with the Windows Fax service.

Marc

Hi,

Seems like the issue was related to the O/S. The user has since installed the Planet Press Fax connector on a different PC and the faxing works fine now.

Marc