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#36280 - 06/07/11 01:44 PM Error in msvcr80.dll module
egorus Offline
OL Newbie

Registered: 06/04/11
Posts: 6
Loc: Russia
The program PSM 6.0.2 worked on WinXP SP3 very well.
But after installing some other programs it has stopped working.
PSM 6.0.2 start and immediately closed with "Visual C++ Runtime error!"
(Error in msvcr80.dll module).

I try to reinstall PSM (and 6.1.3). Dont works.

I try changing the default printer on your system to a different one. Dont works.

I Perform a virus scan on machine. System is clean.

I install/reinstall Net.Framework (1.0, 1.1, 2.0, 3.0, 3.5, 4.0) with dotnetfx_cleanup_tool and vcredist_x86 (2005, 2008, 2010). PSM dont works.
I install PSM 5 trial - it works.

I install PSM 7.1.1 (7136). Dont works.

EXCEPTION_UNKNOWN
Exception code: 0XE06D7363

Stack trace:
0x7C812AEB (kernel32) RaiseException
0x7857DF56 (MSVCR90) CxxThrowException
0x0067FD90 (PSMail)
0x0067FB51 (PSMail)
0x00532897 (PSMail)


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#36281 - 06/07/11 01:52 PM Re: Error in msvcr80.dll module [Re: egorus]
Eric Lachance
Unregistered


egorus,

When you say it doesn't work after reinstalling PSM 6.1.3, do you mean that 6.0.2 doesn't work after reinstalling 6.1.3, or that 6.1.3 gives you the same error?

Also, please paste the whole, complete error message you get.

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#36282 - 06/07/11 02:23 PM Re: Error in msvcr80.dll module [Re: ]
egorus Offline
OL Newbie

Registered: 06/04/11
Posts: 6
Loc: Russia
6.1.3 gives me the same error.

This error from PSM 6.0.2
AppName: psmail60.exe AppVer: 6.0.0.34
ModName: msvcr80.dll
ModVer: 8.0.50727.4053 Offset: 000046b4

I guess that there is a conflict dll's of Net.Framework or Visual C++ after installation some other programm.
But how does it find and fix?


Edited by egorus (06/07/11 03:06 PM)

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#36283 - 06/07/11 02:33 PM Re: Error in msvcr80.dll module [Re: egorus]
Eric Lachance
Unregistered


egorus,

That is not version 6.1.3, that is version 6.0.0 !

PrintShop Mail is located in Start -> (All) Programs -> PrintShop Mail 6.1 -> PrintShop Mail

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#36284 - 06/07/11 02:50 PM Re: Error in msvcr80.dll module [Re: ]
egorus Offline
OL Newbie

Registered: 06/04/11
Posts: 6
Loc: Russia
I download where:
http://www.objectiflune.com/ol-site-downloads//PrintShopMailSuite/V6/PrintShopMail6.1.3Installer.exe

There are PSM 6.0.2, PSM 6.1.3, PSM 7.1 installed on my computer now. Not working...
And PSM 5.0.6 - works fine.

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#36286 - 06/08/11 04:26 AM Re: Error in msvcr80.dll module [Re: egorus]
Sander vd Berg Offline
OL Expert

Registered: 06/10/08
Posts: 197
Loc: Objectif Lune NL
Try registering the MS script control:

Start > Run
regsvr32 %systemroot%\system32\msscript.ocx

You should get a "succeeded" dialog box. Click OK and then run PSM.

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#36296 - 06/08/11 12:10 PM Re: Error in msvcr80.dll module [Re: Sander vd Berg]
egorus Offline
OL Newbie

Registered: 06/04/11
Posts: 6
Loc: Russia
Wow! Worked. You are really an expert!
And what this process mean (registration of msscript.ocx)?
In a few words "for dummy"...

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#36302 - 06/08/11 03:17 PM Re: Error in msvcr80.dll module [Re: egorus]
Sander vd Berg Offline
OL Expert

Registered: 06/10/08
Posts: 197
Loc: Objectif Lune NL
Great, glad it worked!

Msscript.ocx is the Microsoft script control, a standard Windows component. PSM uses it to allow users to define their own functions for use in expressions. We call these user-defined functions "macro's". We introduced this in PSM 6, so that explains why PSM 5 is not affected.

If the script control is not registered PSM will not be able to access it. Normally it is always registered, but perhaps something went wrong when you installed or uninstalled something. I found out that it had something to do with msscript.ocx by analyzing the stack trace in the PSM 7.1 error message.

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#36303 - 06/08/11 03:40 PM Re: Error in msvcr80.dll module [Re: Sander vd Berg]
egorus Offline
OL Newbie

Registered: 06/04/11
Posts: 6
Loc: Russia
Thank You!

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