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#36569 - 07/08/11 08:59 AM PlanetPress Watch Freezing
mizzfit Offline
OL Newbie

Registered: 06/22/11
Posts: 24
Loc: Ontario, Canada
Version: PlanetPress Suite 7.2.4.6025 (as showing in PP Fax)

Hi,

We have been having this issue for some time now where the services halt and need to be restarted. To fix the issue we scripted a shell script to reboot the PP services. This was working well until they started to hang in the middle of the reboot.

INFO : Waiting for Processes to terminate (1 process left)...
DEBUG: Process "Web - Statement - Main Process" is still running...
INFO : Waiting for Processes to terminate (1 process left)...
DEBUG: Process "Web - Statement - Main Process" is still running...
INFO : Waiting for Processes to terminate (1 process left)...
DEBUG: Process "Web - Statement - Main Process" is still running...
INFO : Waiting for Processes to terminate (1 process left)...
DEBUG: Process "Web - Statement - Main Process" is still running...
INFO : Waiting for Processes to terminate (1 process left)...
DEBUG: Process "Web - Statement - Main Process" is still running...
INFO : Waiting for Processes to terminate (1 process left)...
DEBUG: Process "Web - Statement - Main Process" is still running...
INFO : Waiting for Processes to terminate (1 process left)...
DEBUG: Process "Web - Statement - Main Process" is still running...
INFO : Waiting for Processes to terminate (1 process left)...
DEBUG: Process "Web - Statement - Main Process" is still running...
INFO : Waiting for Processes to terminate (1 process left)...
DEBUG: Process "Web - Statement - Main Process" is still running...
INFO : Waiting for Processes to terminate (1 process left)...
DEBUG: Process "Web - Statement - Main Process" is still running...
START INFINITE LOOP UNTIL USER INTERVENES

Yes I can right click on the services and forcibly kill them but that requires user intervention.

Has anybody else come across this? What should I do to resolve this. At one point when we were still in support the fix from "Objectiflune" was to schedule the reboot of the services to fix this issue. I still don't think this should be happening in the first place.

I am open to suggestions. Any help would be greatly appreciated.

Thanks,
Ryan

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#36571 - 07/08/11 09:08 AM Re: PlanetPress Watch Freezing [Re: mizzfit]
Raphael Lalonde Lefebvre Offline
OL Expert

Registered: 10/14/05
Posts: 4956
Loc: Objectif Lune Montreal
Ryan,

For some reasons, it seems the process is unable to stop a service, as if a job was stuck. Can you reproduce this problem easily? For example, if you send a job and it gets stuck, if you kill the service manually, and resend the same job, does it still hangs? If so, then there may be a problem with the data and the form that's causing this.

If you can't, however, it could be due to some intermitent memory issues that can happen if the services runs for a while without being restarted. Judging from the workaround Support gave you, this seems to be the case. Some of these issues should have been ressolved in the upcoming version 7.3, which will come out by the end of July. So at this point, I would say to maybe wait for 7.3, and when it comes out, upgrade to it, and see if that solves this issue.

Regards,
Raphaël Lalonde Lefebvre

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#36573 - 07/08/11 09:16 AM Re: PlanetPress Watch Freezing [Re: Raphael Lalonde Lefebvre]
mizzfit Offline
OL Newbie

Registered: 06/22/11
Posts: 24
Loc: Ontario, Canada
Hi Raphael,

Any chance their are release notes for the upcoming version to see the fixes/enhancements?

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#36575 - 07/08/11 09:37 AM Re: PlanetPress Watch Freezing [Re: Raphael Lalonde Lefebvre]
mizzfit Offline
OL Newbie

Registered: 06/22/11
Posts: 24
Loc: Ontario, Canada
Originally Posted By: Raphael Lalonde Lefebvre
Ryan,

For some reasons, it seems the process is unable to stop a service, as if a job was stuck. Can you reproduce this problem easily? For example, if you send a job and it gets stuck, if you kill the service manually, and resend the same job, does it still hangs? If so, then there may be a problem with the data and the form that's causing this.

If you can't, however, it could be due to some intermitent memory issues that can happen if the services runs for a while without being restarted. Judging from the workaround Support gave you, this seems to be the case. Some of these issues should have been ressolved in the upcoming version 7.3, which will come out by the end of July. So at this point, I would say to maybe wait for 7.3, and when it comes out, upgrade to it, and see if that solves this issue.

Regards,
Raphaël Lalonde Lefebvre


I am sure that this is an issue with PP itself as it has been happening for some time. It even followed when we switched servers to put in a bigger one as we thought this was the issue. I really hope this release fixes this issue as it has been driving me nuts and really hampers the efforts to automate as much as possible.

Thanks,
Ryan

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#36612 - 07/13/11 09:22 AM Re: PlanetPress Watch Freezing [Re: mizzfit]
mizzfit Offline
OL Newbie

Registered: 06/22/11
Posts: 24
Loc: Ontario, Canada
Any update on this? I was hoping for release notes as well as a release date for the update to fix this issue.

Thanks,
Ryan

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#36623 - 07/14/11 10:13 AM Re: PlanetPress Watch Freezing [Re: mizzfit]
Raphael Lalonde Lefebvre Offline
OL Expert

Registered: 10/14/05
Posts: 4956
Loc: Objectif Lune Montreal
mizzfit,

We don't have official release notes yet.

We also don't have an exact release date, but it should be by the end of the month.

Regards,
Raphaël Lalonde Lefebvre

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#36661 - 07/19/11 08:50 AM Re: PlanetPress Watch Freezing [Re: Raphael Lalonde Lefebvre]
mizzfit Offline
OL Newbie

Registered: 06/22/11
Posts: 24
Loc: Ontario, Canada
Hi Raphael,

I will continue to check for updates and wait for it to show up in the list.

Thanks,
Ryan

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#36736 - 07/27/11 11:04 PM Re: PlanetPress Watch Freezing [Re: mizzfit]
mizzfit Offline
OL Newbie

Registered: 06/22/11
Posts: 24
Loc: Ontario, Canada
Hi,

I haven't seen anything showing up the in update list - is this still on schedule for this month?

Thanks,
Ryan

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#36738 - 07/28/11 09:24 AM Re: PlanetPress Watch Freezing [Re: mizzfit]
Raphael Lalonde Lefebvre Offline
OL Expert

Registered: 10/14/05
Posts: 4956
Loc: Objectif Lune Montreal
mizzfit,

We were told by the end of July, though there is no official fixed date. So if we don't get it this week, it should be early August.

Regards,
Raphaël

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#36906 - 08/15/11 09:21 AM Re: PlanetPress Watch Freezing [Re: Raphael Lalonde Lefebvre]
mizzfit Offline
OL Newbie

Registered: 06/22/11
Posts: 24
Loc: Ontario, Canada
So I downloaded the update and installed it when it prompted for it. It seemed better for a week but the services were still having issues and threw error messages when I did have to kill the services. The issue with the slowness as well looked as though it was working properly until this morning when I ran a new job after the server has been running for 12 days. Once again it was painfully slow to watch and I had to stop the process and reboot the server in order to finish the job before the day was over.

Thoughts?

Thanks,
Ryan

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