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#36959 - 08/19/11 05:30 AM fcWebDesign
Jacques.Hoventer Offline
OL Newbie

Registered: 08/19/11
Posts: 9
Hi there,

For integration we've opted for an HTML framed solution, but in the URL we're adding the template we want to use which is http://www.domain.com?fcWebDesign=templateName, but it doesn't use the right template, it keeps using the default theme.

Any reason why this won't work?

Regards,
Jacques

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#36960 - 08/19/11 09:46 AM Re: fcWebDesign [Re: Jacques.Hoventer]
Raphael Lalonde Lefebvre Offline
OL Expert

Registered: 10/14/05
Posts: 4953
Loc: Objectif Lune Montreal
Jacques,

Normally, you should just type your domain's address, followed by /companyname. So it could look like:

http://www.objectiflune.com/MyCompany

You can then login as one of the users for that company. However, I know that sometimes, to see the layout differences(such as colors and pictures) between companies, you may need to clear up your browser's cache in some cases to see the changes.

Regards,
Raphaƫl Lalonde Lefebvre

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#36971 - 08/22/11 06:00 AM Re: fcWebDesign [Re: Raphael Lalonde Lefebvre]
Jacques.Hoventer Offline
OL Newbie

Registered: 08/19/11
Posts: 9
Hi Raphael,

That doesn't seem to match what you're documentation is saying where it talks about query strings being used to switch between templates.

More importantly, we have the application being hosted as standalone as well as integrated into the companies corporate site, so we need the ability to have two different skin sets in use. How can we achieve that?

Regards,
Jacques

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#37005 - 08/25/11 08:44 AM Re: fcWebDesign [Re: Jacques.Hoventer]
Jacques.Hoventer Offline
OL Newbie

Registered: 08/19/11
Posts: 9
Hi Raphael,

Any answer?

I must say the support for this product is very poor.

Jacques

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#37008 - 08/25/11 09:21 AM Re: fcWebDesign [Re: Jacques.Hoventer]
Eric Lachance
Unregistered


Jacques,

As stated in the "Sticky post" at the top of this forum...

Quote:
Note: These forums are not guaranteed to be answered within a certain time limit and may not offer you any definite answer depending on the complexity of your issue. Remember that if you have a valid OL Care contract, you can contact our technical support department directly. You can do this by phone or through the web.


When opening a support call, an agent will be able to establish a remote connection to test the issue, will be able to pull resources from other departments to help with the issue, etc.

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