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#37275 - 09/21/11 12:01 PM Fixed text is disappearing
GDGeorge Offline
OL Newbie

Registered: 09/21/11
Posts: 2
Can anyone help?!
We are using PSM V6.1.2 (build1) and have an intermitent problem with text disappearing.
Sometimes when we create a document, usually by copying text supplied to us in Word and pasting into a PSM text box, it all appears fine on screen & prints out OK until we go to make an amendment to the document.
At this point, the text starts to disappear from the end of the document backwards.
So, for example, a PS originally input as
PS. Thanks for reading this
suddenly becomes
PS. Thanks f
Then if we make another change, it disappears all-together.
Has anyone else come across this problem?

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#37278 - 09/21/11 01:55 PM Re: Fixed text is disappearing [Re: GDGeorge]
Raphael Lalonde Lefebvre Offline
OL Expert

Registered: 10/14/05
Posts: 4953
Loc: Objectif Lune Montreal
GDGeorge,

Copy-pasting from Word is risky. Word may appear to be plain text, but in reality, there's all sort of formatting characters and code in it. When you copy-paste from Word, you also copy these "features", except that PrintShop Mail will not necessarely know what to do with them, unlike Word. In this case, unexpected behaviors can occur, as seem to be the case here.

I would recommend that you take the time to manually retype the text in PrintShop Mail instead, to make sure the problem won't occur.

Regards,
Raphaƫl Lalonde Lefebvre

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