Topic Options
#37302 - 09/23/11 05:35 AM PSM7 - Software update - Dongle now not recognised
Drewie Offline
OL Newbie

Registered: 06/04/10
Posts: 8
Loc: Worcester. UK
We use PSM 7.1.3 (windows). Just had an automatic software update from PSM, however our dongle is now not recognised. However if we revert back to PSM6 it is. Have tried this on three different stations all with the same result, although the software update was only done on one station.
Any help appreciated.
Thanks, Drewie.

#37305 - 09/23/11 08:31 AM Re: PSM7 - Software update - Dongle now not recognised [Re: Drewie]
Eric Lachance


In order for the dongle to be recognized in PrintShop Mail 7, you need to have a valid OL Care license up to at least the date of its release. I believe in the case of Version 7 that was July 2010 but I'm not 100% certain.

To verify the status of the activation, you can go in PrintShop Mail 6 then go in Help, Credit Information and it will display the OL Care expiry date.

By the way software updates are not automatic - automatic would mean it was installed without any action on your part, where as here you are indicated there is an update and you have the ability to upgrade. Upgrades (and technical support by phone and email) are always free as long as your OL Care maintenance agreement is up to date.