We are sending a multi page document from PrintShop Mail 7.1 (Windows) to our printers via Command Workstation 4. The document contains variable layouts and text.

We have found that any adjustment to colours/brightness etc on the Fiery only affect the first page of the document. On previewing the print file in Acrobat and using the dropper in Pitstop, all the objects on the first page have a colour space of CMYK. However, on all other pages, everything (whether image, path or text) has a colour space of ICC Based CMYK, Profile 1562538306 from PostScript CSA. This colour space/profile appears to take priority over any adjustments we try to make in Command Workstation. If we remove this profile manually in Pitstop, we can adjust the colours/brightness but this has now caused some elements of the print to disappear.

We have tried enabling and disabling colour management under preferences in PrintShop Mail and it has no effect - the profiles are still there. If we print the PDFs used in the layout from Acrobat, they do not have this colour profile embedded when previewing on the Fiery, so it looks like it is PrintShop Mail that is adding it. However, we don't understand why it leaves the first page of each record alone and changes all the subsequent pages.

Hopefully someone can help us stop this profile being added so that we can tweak the colours on the Fiery.

Thank you.

Ciconi,

This may be a case where we'll need to get your files, and try to reproduce the problem to see what causes it. I suggest that you open up a technical support issue. You can do so by going to this URL:

http://www.objectiflune.com/OL/en-CA/Services/Support/ReportIssue/PrintShopMailSuite.aspx

Upload all the files that we need, and one of our technicians will contact you.

Regards,
Raphaël Lalonde Lefebvre

Thank you, I'll open a technical support issue as you suggest.