Hi,

PP 7.3.1.6377
Windows Server 2008 SP2.

I have configured the PlanetPress Image Configuration Panel. I put an admin email address. I check Error File under the File in error when error occurs. Then clicked on OK.

I restarted the PPI service.
I created a Process that output using the PPI task with the send email option check only. When a valide email address is present everything is OK. When I trie with an invalide email address (ex. no @ in address) the watch log has no error message witch is OK seeing that I don't have any validation before hand. But the PPI log has the following error.
INFO: Starting conversion...
INFO: Initializing PlanetPress Alambic...
INFO: Distilling file to test_test.pdf...
INFO: Conversion completed successfully.
INFO: Starting SMTP email....
INFO: Sent to:
ERROR: I1024 : ERROR while sending mail : 5.1.3 Invalid address

Why am I not getting the email and the document not getting put into the error folder? What am I not understanding?

Is this option only available for the Archive Output option and not the send email?

Thanks for any help.

Pascal,

In the Preferences, under "PlanetPress Image 1", put your admin's email address there, and then make sure you check the proper check boxes to send the corresponding log files. Also go to "PlanetPress Image 4", and make sure your SMTP is properly configured there.

With these options, this should work properly. However, it's important to note that this apply to "Image", and not "Workflow". So if the error happens on the Workflow side, even if it has an "I" error code, you might not receive an email. Check the service console, and see if the error is on Workflow or Image. This reports errors that happens to Image.

Regards,
Raphaël Lalonde Lefebvre

Merci Raphael pour la réponse est désolé du retard.

The PlanetPress Image configuration is OK I can test it.
I used the same workflow but changed the image task to archive output and removed access to the output folder to create an error.

No error in ppW logfile but an error in ppI logfile
REQST: PPImage Request - 9:50:08 AM

INFO: Processing file C:\ProgramData\Objectif Lune\PlanetPress Suite 7\PlanetPress Image\QueuedJobs\7C082496.ps
DEBUG: Reading job options from input file
DEBUG: Watch Process Name : WorkFlow Facture
INFO: Starting conversion...
INFO: Initializing PlanetPress Alambic...
INFO: Distilling file to test_test.pdf...
INFO: Conversion completed successfully.
INFO: Starting SMTP email....
INFO: Sent to:
ERROR: I1024 : ERROR while sending mail : 5.1.3 Invalid address

ERROR: I1030 : Error moving index file to \\garsql01\logiciel$\Planetpress\Image: Error code 0: The operation completed successfully.
ERROR: I1005 : Error while processing job; moving file to error folder: 7C082496.ps

REQST: End time: 9:50:18 AM

I receive an email and the a file is created in the Error folder under PlanetPress Image.

When I remove the Achive output option from the Image task I still get I1024 error code but the email is not sent out and no file is created in the error folder.

Any idea on what might be happening.
Thanks
Pascal