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#40730 - 09/21/12 07:11 AM Watermark problem
Peter C Offline
OL Toddler

Registered: 05/22/08
Posts: 34
Hi,

We develop our forms on a Development server which we then deploy to the Production server by copying over the .ptk and .ps7 files from the dev to Prod server.

Everything is fine apart from one form/template (each template is a different Language).

All printers/watch processes in the Prod and Dev environments are licenced and whenever you email a document pdf or print a document, it normally appears without a watermark. I have recently made a change to the forms in Dev and deployed to prod. Now, whenever a Dutch language document is produced in Prod to be sent to the Printer, it appears with the Watermark with the licence number of the Dev Watch process. If I generate this Dutch document to be produced as an email pdf, the Watermark does not appear.

Does anybody have any idea what might be happening here?

Thanks

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#40731 - 09/21/12 09:13 AM Re: Watermark problem [Re: Peter C]
Eric Lachance
Unregistered


PEter,

Copying .ptk and .ps7 files is not a valid method of updating forms from one server to another. The .ps7 files especially, are compiled postscript templates that are specifically made to work on a single server or printer.

The preferred, and official, method of updating a document is always to use the File -> Send To -> PlanetPress Suite Workflow dialog. This ensures that the server generates the proper .ptk and .ps7 files with its own activation code.

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#40735 - 09/21/12 11:20 AM Re: Watermark problem [Re: ]
Raphael Lalonde Lefebvre Offline
OL Expert

Registered: 10/14/05
Posts: 4956
Loc: Objectif Lune Montreal
Commenting on Eric's post... it's only copying the .ps7 that wouldn't be considered "valid". Copying the .ptk file manually should work fine, though I agree it's not the best way to do it. But I wouldn't call it "invalid". (otherwise, why would we allow you to export the .ptk from Design in the first place?)

If you can't do it with File->Send To->PlanetPress Suite Workflow for some reason, you could just save the .ptk file from Design, and manually copy the .ptk in the Documents folder of the other machine. only the .ptk however, do not copy the .ps7, let Workflow make it's own .ps7 out of the .ptk file. That should work fine.

Regards,
Raphaël Lalonde Lefebvre

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#40737 - 09/21/12 11:46 AM Re: Watermark problem [Re: Raphael Lalonde Lefebvre]
Yannick Fortin Offline
OL Expert

Registered: 08/25/00
Posts: 354
Loc: Objectif Lune Montréal
Not to contradict my colleagues, but never, ever directly copy a PTK file to the Documents folder. This is NOT supported and will cause issues, if not now, surely in the future.

Also, never take PTK files from the Documents folder of PlanetPress Workflow. This file may or may not be the same as the one created by PlanetPress Design and so you may end up with critical form data missing.

Generally speaking, the Documents folder is considered off-limits for users. It should not be tampered with. In fact, this is true for all the PlanetPress Workflow data folders, except for the Log folder.

The right way to send a document from Design to Workflow is to use the Send To Workflow feature in Design. Alternatively, when this is impossible for whatever reason, there is an Import PlanetPress Document feature in PlanetPress Workflow Configuration that allows one to import a PTK or PTZ file that has been produced by PlanetPress Design.


Edited by Yannick Fortin (09/21/12 11:47 AM)
_________________________
Yannick Fortin, Team OL

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#40810 - 09/26/12 05:57 AM Re: Watermark problem [Re: Yannick Fortin]
Peter C Offline
OL Toddler

Registered: 05/22/08
Posts: 34
Hi,

Thanks for all your replies.. didn't realise I wasn't deploying properly, was self taught and it has worked successfully for me for the past few years. In future I will use this method to deploy.

Anyway, from the Development server, I have now done a 'send to' and saved the .ptk to a file.

I then went onto the Production PlanetPress server, opened the Watch process and did an 'import document' and imported this .ptk.

However, this watermark issue is still happening... If anybody has any other ideas that will be great..

Regards

Peter

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#40816 - 09/26/12 10:46 AM Re: Watermark problem [Re: Peter C]
Yannick Fortin Offline
OL Expert

Registered: 08/25/00
Posts: 354
Loc: Objectif Lune Montréal
Hi Peter.

Which edition of PlanetPress Workflow are you using? Watch, Office or Production?

Which output generation method are you using? Using a Windows print driver, Optimized PostScript or printer-centric?

If you print other forms using the same kind of output method on the same printer, do they print with a watermark as well?

If you print the same form using the same kind of output method on a different printer, does it print with a watermark as well?
_________________________
Yannick Fortin, Team OL

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#40911 - 10/03/12 05:04 AM Re: Watermark problem [Re: Yannick Fortin]
Peter C Offline
OL Toddler

Registered: 05/22/08
Posts: 34
Hi Yannick,

We are using Watch version 7.2.4.6025. The verious forms we use are all Optimized Postscript. Other forms don't have this problem.. only this one. We currently have only 1 printer in this building licenced for PlanetPress - we have others at our DR site - somebody will be going there at some point next week so I can try out on a different printer then - I'll let you know. I suppose I'm wondering whether I could have accidently saved this as Printer Centric and this has saved to the printer...
Thanks

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#40917 - 10/03/12 09:33 AM Re: Watermark problem [Re: Peter C]
Raphael Lalonde Lefebvre Offline
OL Expert

Registered: 10/14/05
Posts: 4956
Loc: Objectif Lune Montreal
Peter,

In your list of printer queues, under the one you're printing to, double-click on the .ptk file, and check the Run Mode. You can see if it's Printer Centric or Optimized PostScript from there. (make sure you use the .ptk associated to the printer, and NOT the one in the Document folder, as the run mode can be different, and it's the one under the printer queue that's going to be used)

Whether you have the full Production version of PlanetPress or not can also have an impact. If you have Production, you need to use Optimized PostScript. If you don't have Production, then this means that the printer needs an activation code, in which case you'll need to make sure you've built the form on a machine with printer activation codes. By this I mean the PlanetPress Design machine... The printer activation must be entered in Design, and before you save the .ptk file. This is something to verify as well.

Of course, if you still have issues, feel free to open a technical support issue, so that we can provide you with further assistance.

Regards,
Raphaël Lalonde Lefebvre

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#40932 - 10/04/12 05:49 AM Re: Watermark problem [Re: Raphael Lalonde Lefebvre]
Peter C Offline
OL Toddler

Registered: 05/22/08
Posts: 34
Hi Raphaël,

Thanks for that - I can see the problem now - this form with this issue is Printer Centric where all the others are Optimised Postscript. I'm guessing the only way to change that is to recreate the .ptk as a Postscript type from the Design tool. I'll give that a go.

Thanks to everyone for their help.

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#40945 - 10/04/12 11:12 AM Re: Watermark problem [Re: Peter C]
Raphael Lalonde Lefebvre Offline
OL Expert

Registered: 10/14/05
Posts: 4956
Loc: Objectif Lune Montreal
You can actually double-click on the .ptk file associated with the printer queue, and just change it's run mode to Optimized PostScript, no need to recompile your form.

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