background pdf changes image on print - Objectif Lune Tech Support Self Help

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#40965 - 10/09/12 10:11 AM background pdf changes image on print
Wim OL Newbie Registered: 11/07/07 Posts: 11 Loc: Brussel	Hello, We have a simple 2up job with a pdf as background and some varaible text in a text-box. If we print it with printshop mail suite 7.0, there's an images that changes!? If we send the same job with printshopmail 6.1.3, there's no problem!? We used the same printer in psm6 and psm7 (ppd for xerox iGen4) Is this a know issue? Is there a solution for this issue? Best regards Wim
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#40968 - 10/09/12 01:03 PM Re: background pdf changes image on print [Re: Wim]
Raphael Lalonde Lefebvre OL Expert Registered: 10/14/05 Posts: 4956 Loc: Objectif Lune Montreal	Wim, When you say "image that changes", what do you mean by that? Regards, Raphaël Lalonde Lefebvre
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#40975 - 10/10/12 02:49 AM Re: background pdf changes image on print [Re: Raphael Lalonde Lefebvre]
Wim OL Newbie Registered: 11/07/07 Posts: 11 Loc: Brussel	in the background pdf there's one logo that looks like a raindrop (blue and white), if we print with psm 7.0 it looks more like a square. I can send you the pdf file and a scan of the two prints (psm 6.1.3 and 7.0).
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#40998 - 10/11/12 08:57 AM Re: background pdf changes image on print [Re: Wim]
Raphael Lalonde Lefebvre OL Expert Registered: 10/14/05 Posts: 4956 Loc: Objectif Lune Montreal	Wim, Actually, if you want to send us your files, it is better if you go through our Support system, and open a support ticket. This will ensure your request is answered in a timely fashion. You can either call 1-866-348-5863, or use the web support form: http://www.objectiflune.com/OL/en-CA/Support/ReportIssue/PrintShopMailSuite.aspx Regards, Raphaël Lalonde Lefebvre
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