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#41567 - 11/30/12 04:42 PM Error when sending to Google gmail from PlanetPres
Jamie Baillargeo Offline
OL Newbie

Registered: 11/30/12
Posts: 2
Loc: Wisconsin
We are using gmail to send out emails. We found this to avoid using SSL (it would be nice if PlanetPress supported SSL). Some of our addresses that are valid are rejected and we get this error in the log files.


ERROR: I1024 : ERROR while sending mail : 5.1.1 The email account that you tried to reach does not exist. Please try
5.1.1 double-checking the recipient's email address for typos or
5.1.1 unnecessary spaces. Learn more at
5.1.1 ej5si6219443icb.44

Any assistance would be appreciated.

Edited by Jamie Baillargeo (11/30/12 04:42 PM)

#41568 - 12/02/12 07:08 AM Re: Error when sending to Google gmail from PlanetPres [Re: Jamie Baillargeo]
Philippe F. Offline
OL Expert

Registered: 09/06/00
Posts: 1984
Loc: Objectif Lune, Montreal, Qc

Make sure the email address is trimmed properly (removing the extra spaces at the end) if you're using a data selection to fill in the recipient's address.

Also, be aware that Google imposes restrictions on the number and size of emails you can send each day:

Edited by Philippe F. (12/02/12 07:09 AM)
Edit Reason: typos
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