Hi,

I'm having a few issues since upgrading to PP7.5.0.7324 from 7.3.0.24.
My soap connector is sending duplicicate soap packets. I notice that in console when starting the HTTP/Soap Server Service, the version is listed as v7.3.0.24.

My IT dept have checked logs and everything looks ok from their end, PP is just sending two packets. They are asking me to roll back the install to test again on the older version.
Is there an easy/safer way to do this?

I've also had problems when restarting the server, with the Office service hanging when starting. Sometimes takes a few server shutdowns to get the service to startup properly.

Running PP Office
Windows server 2008 R2
64 bit

dhammond,

You're on 7.5.0 and it's still listing 7.3.0 in the log? Sounds like something may have been corrupted during the upgrade. Did you go directly from 7.3.0 to 7.5.0? I believe the auto updater would have upgraded you to 7.4.0 first. If you tried to install 7.5.0 over 7.3.0, there could have been issues. The fact that the version 7.3.0 was that one version that had issues critical enough to be pulled off our servers back then probably doesn't help.

Rather than a rollback(you should NOT use 7.3.0, it had MAJOR issues!), I would suggest a clean uninstall and reinstall. The steps to follow:

- Make a backup of your Workflow config and documents, as well as custom plugins if you have any.
- Uninstall PlanetPress.
- Delete the "Objectif Lune" folder in C:\ProgramData
- Delete the "Objectif Lune" folder in C:\Program Files\Common Files
- Delete the following registry keys:

HKEY_CURRENT_USER\Software\Objectif Lune
HKEY_LOCAL_MACHINE\SOFTWARE\Objectif Lune (this one might not be there on 64 bits systems)
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Objectif Lune

And then reinstall PlanetPress 7.5.0, and see if you still get the issue.

Note that the rollback procedure is exactly the same, except you reinstall a previous version instead of 7.5.0. However, as I've said, 7.3.0 had issues major enough for it to be pulled off from our web site back when it was the latest version, so I definitely wouldn't recommend staying on that version.

Regards,
Raphaël Lalonde Lefebvre

I found out the hard way that there is a bug in 7.5. When I contacted Objectif Lune they said the "SOAP connector sending twice has been reported to Dev and is under review."

I was using it to connect to a Faxing web service. It was awful because we were sending out duplicate Purchase Orders and Invoices all day.

The only way to fix it (for now) was to roll back to 7.4.

Good luck!

Yep, found out the hard way too. Tried re-installing 7.5 two more times, same problem each time. Rolled back to 7.4, all good now.

I confirm that the issue has been reported to our developers, and they are now working on this issue. Hopefully it will be fixed for the next release, though unfortunately, I have no release date or estimate at this time.

For now, peoples who experience this issue will have to rollback to 7.4. The above procedure I've posted is what you need to do to perform a clean uninstall of 7.5 and roll back to 7.4.

Regards,
Raphaël Lalonde Lefebvre

Looks like 7.5.1 is available now... but no mention of this bug anywhere. I'm holding off until I know for sure. This was no fun.

Yep, Holding off too. I couldn't see any mention of this issue in the release notes fixes.
Not Listed under known issues either?

Unfortunately, the issue is not ressolved yet. The cases are still open and they are still working on it, but it's not fixed as of 7.5.1.

They are currently investigating the possible workarounds, such as perhaps making a script available to use as a replacement for the SOAP plugin that wouldn't have any issues. Of course, I'm not making any promise as to when or if the script will be available, there is nothing official yet.

I will keep you posted.

Regards,
Raphaël Lalonde Lefebvre

Just checking before I upgrade to 7.5.2,
Looks like a mention in the release notes regarding duplicate soap packets, does this address the issue on this post?

22156: SOAP client no longer generates duplicate GET/POST requests
21857: SOAP client running in self-replicating processes no longer clears input variables

It sure sounds like it's fixed, but I'm hesitant to be the guinea pig! I may stall a bit to see if any other bugs surface.