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#43385 - 05/07/13 03:18 PM Update hangs 7.5.1 to 7.5.2
Dave Offline
OL Toddler

Registered: 01/15/03
Posts: 31
Loc: Mississauga, Ontario
I am updating to version 7.5.2 and am getting a hang with the message Status; File: C:\Config.msi\4f5e7.rbf.

I am running the installer as admin.

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#43386 - 05/07/13 03:22 PM Re: Update hangs 7.5.1 to 7.5.2 [Re: Dave]
Raphael Lalonde Lefebvre Offline
OL Expert

Registered: 10/14/05
Posts: 4956
Loc: Objectif Lune Montreal
Dave,

Did you get this message with the regular installation package from "Check for Updates"? If so, maybe you can try the off-line package.

Follow this link:
http://www.objectiflune.com/OL/en-CA/Download/Software/PlanetPressSuite.aspx

And download the off-line package. Uninstall your current version, then run the 7.5.2 offline installer. It should include all the packages you need. (and don't worry about uninstalling, the update uninstalls the previous version and install the new one, so it's the same procedure)

If you are still getting errors even after that, then you will have to contact Technical Support and have them investigate this with you. You may call 1-866-348-5863, or use the web page:

http://www.objectiflune.com/OL/en-CA/Support/ReportIssue/PlanetPressSuite.aspx

Regards,
Raphaël Lalonde Lefebvre

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