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#45242 - 10/23/13 11:15 AM I0012 : Error producing job of document
Gouken Offline
OL Newbie

Registered: 10/23/13
Posts: 1
Loc: Brasil - Rio de Janeiro
I have a problem, one of the folders that was supposed to be monitored and captured isn´t working. The process is... I scan a document, the document file go to the monitored folder and it is processed by PPWorkflow (change size, convert DPI, read barcode...). Finally sent to an other folder. This hole process doesn´t happening.
At the log i found this message:

"Loading data file C:\\ProgramData\\Objectif Lune\\PlanetPress Suite 7\\PlanetPress Watch\\Spool\\1.tmp\\job00ZMN2GD3XBGIC93D968C6F.dat...
Initializing document Imagem.ptk...
Setting global variables...
Producing an Optimized PostScript document...
I0012 : Error producing job of document "Imagem.ptk": A fonte Arial n\'e3o p\'f4de ser inclu\'edda Erro: Erro no arquivo de entrada
I0006 : PlanetPress Image output failed on host
PlanetPress Image: W1603 : Plugin failed - 11:37:25 (elapsed time: 00:00:07:160)

Old metadata file "job00ZMN2GD3XBGIC93D968C6F.dat.meta" has been succesfully deleted.
Starting plugin Criar arquivo - 11:37:25
Plugin Criar arquivo found no data to capture - 11:37:25

Starting plugin Sleep Plugin V6 - 11:37:26"

I don´t if it is the real problem, could someone give me an idea? I ll Appreciate.

OBS: Some names are in portuguese (Brasil). If you need any assist, i´m here to help.

Edited by Gouken (10/23/13 11:16 AM)

#45260 - 10/25/13 09:42 AM Re: I0012 : Error producing job of document [Re: Gouken]
Raphael Lalonde Lefebvre Offline
OL Expert

Registered: 10/14/05
Posts: 4956
Loc: Objectif Lune Montreal

It does seem like there is an error regarding an Arial font not being embedded. Did you check the option in the Image Job Options tab to embed all the fonts? Did you also configure the services with proper admin rights, which might otherwise prevent them from accessing the Windows fonts folder? And of course, make sure the font is available and isn't read-only. (would be surprising, this being Arial, which is a very common font, but you never know...)

I'd start with that, let us know how it goes!

Raphaël Lalonde Lefebvre